Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Hernández

San Juan

Summary

Dedicated Pet Care Associate with a proven track record at Pet Smart, excelling in customer service and personalized animal care. Skilled in monitoring animal behavior and maintaining health standards, I enhanced client retention through strong relationships and exceptional care. Committed to cleanliness and effective communication, ensuring a safe and welcoming environment for pets and their owners.

Overview

4
4
years of professional experience

Work History

Pet Care Associate

Pet Smart
05.2021 - Current
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
  • Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.

Education

Veterinary Assistant - Veterinary Science

Columbia Central University
Carolina
08-2026

Skills

  • Customer service and assistance
  • Computer skills
  • Cleaning procedures
  • Animal behavior
  • Pet feeding and care
  • Health and safety standards
  • Company procedure adherence
  • Reptile care
  • Effective customer communication
  • Pet bathing
  • Personalized animal care
  • Animal feeding

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pet Care Associate

Pet Smart
05.2021 - Current

Veterinary Assistant - Veterinary Science

Columbia Central University

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