Carmen Lockhart
Sacramento,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with consumers. Motivated to maintain customer satisfaction and contribute to company success. Strong leader and problem-solver dedicated to not just my team but also my consumers.
Overview
9
9
years of professional experience
Work History
Consumer Advocate
HealthSherpa
06.2018 - Current
- Providing comprehensive customer service to drive client satisfaction.
- Answering inbound calls from existing and future consumers to answer inquiries and discuss insurance options.
- Responding to consumer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Diffusing difficult situations and calming irate consumers, resulting in satisfactory resolutions.
- Assisting consumers with processing fraud complaint
- Assisting with shopping, comparing and enrollments through the federal or state base health exchange.
Internship Student
Gender Health Center
08.2015 - 08.2016
- Enrolled clients into Covered California or Medi-Cal
- Assisted in Name and Gender Change
- Planned/executed tabling events too help educate existing and potential new clients
- Initiated and maintained existing and new relationships throughout the LGBTQ community
Education
Bachelor of Arts - Social Work
California State University - Sacramento
Sacramento, CA05.2016
Bachelor of Science - Women's Studies
California State University - Sacramento
Sacramento, CA05.2016
Associate of Science - Behavioral Sciences
Hartnell College
Salinas, CA06.2009
Bachelor of Arts - Transfer Studies
Hartnell College
Salinas, CA06.2009
Skills
- Strong Work Ethic
- Attention to Detail
- Problem Solving
- Active Listening
Timeline
Consumer Advocate
HealthSherpa
06.2018 - Current
Internship Student
Gender Health Center
08.2015 - 08.2016
Bachelor of Arts - Social Work
California State University - Sacramento
Bachelor of Science - Women's Studies
California State University - Sacramento
Associate of Science - Behavioral Sciences
Hartnell College
Bachelor of Arts - Transfer Studies
Hartnell College
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