Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Luque

Kingman,AZ

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

12
12
years of professional experience

Work History

Appointment Scheduler/Insurance Coordinator

Just 4 Kids Dentistry
01.2018 - 07.2023
  • Verified insurance and communicated coverage to staff and patients.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Obtained prior authorization for visits.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Maintained schedules full for doctors for all locations
  • Answered phones
  • Trained new employees to do recalls

Referral Coordinator

Kingman Regional Medical Center
02.2016 - 01.2017
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.

Front Desk Receptionist

Stagner Eye Center
08.2011 - 02.2016
  • Greeted guests at front desk to complete check in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Insurance Verification
  • Obtained Prior Authorization for cataract surgery

Education

High School Diploma -

Santa Maria High School
Santa Maria, CA
05.2005

Skills

  • Bilingual
  • Microsoft Word
  • Customer service
  • Dental Terminology
  • Typing 40 wpm
  • 10-Key Touch
  • Insurance Plan Verification
  • Insurance Claims and Denial Processes
  • Dental Insurance Knowledge
  • Team Player

Timeline

Appointment Scheduler/Insurance Coordinator

Just 4 Kids Dentistry
01.2018 - 07.2023

Referral Coordinator

Kingman Regional Medical Center
02.2016 - 01.2017

Front Desk Receptionist

Stagner Eye Center
08.2011 - 02.2016

High School Diploma -

Santa Maria High School

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Carmen Luque