Ilse Somarriba
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking a an employment opportunity with a company where I can grow professionally.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler, Call Center
Linda Woodson Dermatology
Las Vegas, NV
01.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Acted as a reliable point of contact for patients, addressing concerns or questions about their appointments with professionalism and tact.
- Handled questions, and re-directed calls to other team members.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to patients during the scheduling process.
- Increased appointment scheduling efficiency by implementing user-friendly software called Klara.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment. (AdvancedMD to ModMed)
- Opened new charts and documented patient interactions and maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers..
Front Desk Receptionist
Family Eye Care, Dr. Mark Ohriner
Las Vegas, NV, USA
03.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Collected co payments, processed transactions and updated relevant records.
Sales Advocate
Sukar & Sons Nevada Inc. Cricket
Las Vegas, NV, USA
03.2022 - 04.2023
- Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions
- I need to resolve customer complaints and ensure maximum client satisfaction
- Duties as a salesperson is also to stay up-to-date with product features and maintain our store’s visual appearance in high standards
- Ultimately, the duties are to achieve excellent customer service, while consistently meeting the store’s sales goals
- Welcome customers to the store and answer their queries, answer store phone professionally
- Maintain in-stock and presentable condition assigned areas
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Comply with inventory control procedures
Sales Advocate
2020 Communications Boost Mobile
Las Vegas, NV
07.2017 - 10.2022
- Activating and troubleshooting all wireless devices
- Perusing potential customers and informing them of the wireless products
- Assist in opening and closing procedures; handling money, counting register and opening register via boost elevate and closing register at a certain amount
- Assist in taking deposit to the bank every morning
- Responsible for cold calling and supporting sales cross-promotions
- Activating cox communication service
- Wireless phone and accessory sales / bundling
- Training new team members
- Inventory management
- Marketing/sales events
- Maintaining store cleanliness
- Staying up to date with promotions
Merchandising Stock Associate
M&M's World
Las Vegas, NV, USA
06.2015 - 12.2016
- Receiving, handling, and helping to manage the inventory of merchandise and supplies in a timely and organized manner
- Assist in the maintenance of all inventory in the stockroom and on the sales floor
- Restock workstation with supplies and ensure that any item not in stock is communicated to the manager
- Tally cash at the end of each shift and handle discrepancies according to company policies
- Ensure that sufficient change has been procured from the bank prior to shift
- Create and maintain the cash reports at the end of each day
- Participated in all relevant training and development seminars, programs and meetings as directed by store management
- Provide the highest level of customer service & resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Under general supervision, performs physical labor to place retail stock and supplies in their proper place
- Maintain a helpful and friendly disposition that represents the store in a positive light
- Properly be knowledgeable about the merchandise I sell
- Duties also include answering customer questions, addressing customer concerns, comparing and suggesting products and when necessary, locating products for customers on the sales floor or retrieving merchandise from the stockroom
- Comply with all point-of-sale policies and procedures
- Properly execute all relevant register functions
- Provide customers with information on daily specials and discount deals
- Inform customers of their bill and ask if they will pay in cash or through credit card
- Take payments and tender change
- Process credit card payments and ensure that customers sign counter slips
- I would ensure that the counter area is kept clean and organized at all times
Merchandising Stock Associate
Levi Strauss & Co
Las Vegas, NV, USA
08.2014 - 12.2016
- Handled unloading and packing deliveries of merchandise, organizing merchandise in the stockroom and stocking shelves on the sales floor
- Assist in the maintenance of storefront and retail displays
- Responsible for receiving shipments, accurately maintaining inventory records
- Ensure replenishment is done daily and accurately as well as ensure markdowns are done by the appropriate deadline
- Comply with safety and loss prevention policies
- Report inventory needs to operations and merchandise leadership teams
- Responsible for interacting with customers to create a positive and friendly environment
- Sort merchandise to racks as defined by the sorting process in store
- Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
- As a cashier, I had to ring customers up
- Some responsibilities were scanning items, providing change, balance drawer, and processes card transactions
- Then issue receipts, refunds, credits, or change due to customers
- Also counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and at the end of the shift
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV05.2015
Skills
- Bilingual
- Reliable
- Fast Learner
- Punctual
- Strong organizational, communication skills
- 40 WPM
- Positive attitude
- Dependable
- Telephone Etiquette
- Effective Multitasking
- Teamwork and Collaboration
- Data Entry
- Microsoft Office
- ModMed, AdvancedMD, Klara, RevolutionHR, Outlook
- Multi-Line Telephone Systems
- Strong Work Ethic
- Email management
- Meeting deadlines
References
Available upon request.
Key Qualifications
- Bilingual
- Reliable
- Fast Learner
- Punctual
- Team player
- Strong organizational skills
- 40 WPM
- Strong communication
- Confident
- Positive attitude
- Ambitious
- Dependable
- Determined & Consistent
Languages
Spanish
Native or Bilingual
Other
Reliable transportation
Timeline
Appointment Scheduler, Call Center
Linda Woodson Dermatology
01.2024 - Current
Front Desk Receptionist
Family Eye Care, Dr. Mark Ohriner
03.2023 - 01.2024
Sales Advocate
Sukar & Sons Nevada Inc. Cricket
03.2022 - 04.2023
Sales Advocate
2020 Communications Boost Mobile
07.2017 - 10.2022
Merchandising Stock Associate
M&M's World
06.2015 - 12.2016
Merchandising Stock Associate
Levi Strauss & Co
08.2014 - 12.2016
High School Diploma -
Desert Rose High School