Carmen Maldonado
Flushing
Summary
Experienced Dental and Office Operations Manager with over 20 years in optimizing front office efficiency and compliance. Manages daily operations in a New York dental office, overseeing workflow, supply management, vendor relations, and regulatory adherence. Delivers effective solutions to enhance patient and staff interactions.
Overview
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Assistant Manager
US Dental Arts
New York
03.2020 - Current
- Managed day-to-day operations in busy dental office, prioritizing tasks to meet patient and staff needs.
- Ordered supplies, monitored inventory, coordinated with vendors, and managed equipment repairs to ensure smooth office operations.
- Resolved daily questions and issues from patients and staff, applying good judgment for quick problem-solving.
- Process dental insurance claims and assist with accounts payable and accounts receivable.
- Served as a reliable contact for vendors, staff, and patients to facilitate follow-up communications.
- Support OSHA-related office standards and help maintain a safe, organized practice environment.
Office Manager
SCO Family of Services
Jamaica
07.2019 - 02.2020
- Managed invoices, expense ledger, supply ordering, monthly billing, and organized client files to maintain smooth financial operations.
- Reconciled credit card activity and petty cash while supporting staff with daily office needs to ensure operational efficiency.
- Prepared payroll and kept service and billing logs for governing agencies.
- Tracked vehicle maintenance and activity records to enhance organization and accountability in operations.
Office Manager / Traffic Manager
Concept Farm
Long Island City
10.2005 - 05.2019
- Oversaw office operations for busy creative agency, coordinating phones, visitors, supplies, equipment, documentation, calendars/PTO, and meeting setup.
- Collaborated with IT, internal teams, and outside vendors to address office needs and resolve equipment issues efficiently.
- Planned company events and supported account executives on day-to-day project deliverables.
- Created timelines, estimates, purchase orders, job numbers, and project files for digital, print, OOH, and collateral projects.
- Reviewed vendor invoices, managed petty cash and expense reports, and nurtured vendor relationships to ensure smooth operations.
- Reviewed vendor invoices, managed petty cash and expense reports, and maintained vendor relationships.
Front Desk Manager / Assistant
Dr. Uri Levy
New York
09.1999 - 09.2005
- Oversaw front desk operations for dental practice, coordinating staffing assignments, scheduling, and daily problem resolution.
- Facilitated front-office support for dentists, hygienists, and patients, addressing their needs effectively.
- Coordinated schedules for 3 hygienists and 3 dentists to maintain organized and efficient appointment flow.
- Processed insurance claims, patient payments, collections, and treatment plan paperwork.
Education
A.A. - Liberal Arts
Queensborough Community College
Queens, NY 08.2016 - 06.2018
Certification in Office Management and 4-Handed Assisting -
NY School for Medical and Dental Assisting
Queens, NYSkills
- Dental Office Operations
- Insurance Claims
- Billing Logs
- Financial transactions
- Expense Reconciliation
- Scheduling
- Patient and Staff Support
- Office / Facility Coordination
- Vendor Follow-Up
- Inventory management
- Maintenance Oversight
- OSHA Requirements
- Database management
Certification
NY School for Medical and Dental Assisting - Certification in Office Management and 4-Handed Assisting
Timeline
Assistant Manager
US Dental Arts
03.2020 - Current
Office Manager
SCO Family of Services
07.2019 - 02.2020
A.A. - Liberal Arts
Queensborough Community College
08.2016 - 06.2018
Office Manager / Traffic Manager
Concept Farm
10.2005 - 05.2019
Front Desk Manager / Assistant
Dr. Uri Levy
09.1999 - 09.2005
Certification in Office Management and 4-Handed Assisting -
NY School for Medical and Dental Assisting