Carmen Martinez

Completed certified payroll for union workers and job cost reports.

• Managed daily office operations, ensuring efficient workflow and organization of resources.
• Supported onboarding processes for new employees, enhancing their integration into the company culture.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.

• Maintained accurate inventory levels for lenses, frames, and accessories to support sales operations.
• Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
• Educated clients on proper lens care and eyewear maintenance to enhance product longevity.
• Utilized advanced optical equipment for precise measurements and adjustments of eyewear fittings.
• Provided exceptional service by addressing customer inquiries and resolving issues promptly.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.

• Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
• Educated clients on proper lens care and eyewear maintenance to enhance product longevity.
• Utilized advanced optical equipment for precise measurements and adjustments of eyewear fittings.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Provided technical support for home security systems, ensuring seamless operation for clients.
• Assisted in troubleshooting issues, maintaining high standards of service delivery.
• Documented customer interactions accurately in CRM system to streamline follow-up processes.
• Collaborated with team members to share best practices and improve service protocols.
• Educated clients on security system features, empowering them to utilize services effectively.
• Managed escalated customer complaints professionally, fostering positive relationships and trust.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.