Carmen McCoy
Catonsville,MD
Summary
Dynamic server and bartender with a proven track record at Watershed, excelling in guest engagement and POS system operations. Enhanced customer satisfaction through personalized service and upselling techniques, boosting sales. Reliable team leader known for exceptional customer service and problem-solving skills, ensuring seamless dining experiences and maintaining high cleanliness standards.
Overview
8
8
years of professional experience
Work History
Server/Bartender
UNOS
03.2025 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
G&M Restaurant
03.2024 - 03.2025
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
Server/Bartender
Watershed
05.2021 - 03.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
GL Shacks
04.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Catonsville Highschool
Catonsville, MD06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Cleanliness standards
- Point of sale (POS) system operations
- Team leadership
- Reliability
- Problem-solving
Timeline
Server/Bartender
UNOS
03.2025 - Current
Server
G&M Restaurant
03.2024 - 03.2025
Server/Bartender
Watershed
05.2021 - 03.2024
Server
GL Shacks
04.2017 - 05.2021
High School Diploma -
Catonsville Highschool