Carmen Morales
Greeley,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Drug Test Facilitator
UABACO
01.2024 - 06.2024
- Generated invoices and collected payment from clients
- Developed rapport with returning clients, providing personalized service that fostered loyalty and repeat business.
- Handled confidential information discreetly while maintaining strict adherence to privacy regulations and company policies.
Customer Service Representative
Fuzion Field Services
09.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Bandido nightclub
01.2014 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
City of Greeley (Seasonal)
01.2021 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Dispatcher
Waste Management Energy Services
01.2019 - 01.2020
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Receptionist
Bunting Disposal
01.2017 - 01.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Campus Monitor
Salida Del Sol Academy
01.2016 - 01.2019
- Facilitated the efficient flow of pedestrian traffic during arrival, dismissal, and transition periods to minimize disruptions to daily activities.
- Reduced incidents of bullying through proactive intervention and conflict resolution strategies.
- Supported the administration in implementing new safety and security initiatives, providing valuable feedback for continuous improvement.
- Upheld a high level of professionalism while interacting with students, staff, parents, and visitors to maintain a positive reputation for the school community.
Education
Graduated - High School Diploma
C.B.tis 117
Chihuahua, Mexico07.2002
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Drug Test Facilitator
UABACO
01.2024 - 06.2024
Customer Service Representative
Fuzion Field Services
09.2021 - 11.2023
Customer Service Representative
City of Greeley (Seasonal)
01.2021 - 06.2021
Dispatcher
Waste Management Energy Services
01.2019 - 01.2020
Receptionist
Bunting Disposal
01.2017 - 01.2019
Campus Monitor
Salida Del Sol Academy
01.2016 - 01.2019
Assistant Manager
Bandido nightclub
01.2014 - 12.2024
Graduated - High School Diploma
C.B.tis 117
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