Christel Kungl

Highly motivated, goal driven and passionate individual. Ability to thrive under pressure with an impeccable work ethic. Monitors regulatory agencies to anticipate new regulations, coordinate efforts to ensure compliance. Develop and maintain subject matter expertise on drug testing and occupational screening products, services and industry. Provide excellent customer service. Skilled in establishing complaint work streams, auditing internal processes, and solving operational challenges. Respond to inquiries and scheduling test transactions via phone and email. Track and follow up on requested for clients and customers. Coordinate and receipt of source documents, resolve questions, inconsistencies and order problem resolutions.

• Worked well in a team setting, providing support and guidance.
• Managed approximately 4o incoming calls of clients
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Streamlined health service operations through effective resource management and scheduling.
• Developed and implemented policies to enhance quality of care and compliance standards.
• Collaborated with cross-functional teams to optimize patient flow and service delivery processes.
• Led strategic initiatives to improve operational efficiency and reduce costs across departments.

• Provide assistance 1:1/small group classroom.
• Collect behavior and observational data.
• Utilize positive reinforcement and antecedent modifications to increase appropriate behaviors.
• Implement behavioral support plans.
• Create and maintain communication between student/parent and other staff members.
• Perform general office duties including multi-line answering phones, greeting the public, maintain confidential records.
• Monitored student progress, documenting behavioral and academic developments to inform teaching strategies.
• Collaborated with educators to create an inclusive classroom environment fostering student engagement and participation.
• Supported individualized education plans by implementing tailored instructional strategies for diverse learning needs.