Shatora Glover
Summary
Experienced healthcare and drug testing professional with a strong background in sample collection, patient care, and data entry. Known for maintaining clean, safe environments and providing respectful, timely assistance to clients. CPR- and CNA-certified with proven proficiency in Microsoft Office Suite and healthcare technologies.
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Representative I, Drug & Health Services
DISA Global Solutions
04.2018 - Current
- Collects various samples including urine, hair follicle, oral swabs, and alcohol testing specimens
- Enters donor and sample data accurately and efficiently
- Interacts professionally with donors to ensure a smooth process
- Prepares and transports samples for further testing
- Maintains a clean and orderly work area; informs supervisor of any irregularities
Certified Nursing Assistant (CNA)
Our Lady of Prompt Succor Nursing Facility
03.2024 - 03.2025
- Assisted residents with daily activities including bathing, feeding, and toileting
- Took vital signs and documented information via charting software
- Responded to call lights promptly and repositioned patients for comfort
- Maintained clean patient rooms and changed linens regularly
Direct Support Worker
Extended Family
03.2021 - 05.2023
- Followed clients’ individualized service plans to assist with daily living activities
- Helped with grooming, hygiene, meals, and transportation to appointments
- Provided medication reminders and ensured a safe, clean home environment
- Attended required training sessions and adhered to safety protocols
Education
Certificate - Certified Nursing Assistant
South Louisiana Community College
Lafayette, LA11-2023
Skills
- Patient care and client service
- Accurate data entry and sample processing
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Attention to detail and time management
Certification
- CNA Certified, Trained at SLCC, Lafayette
- CPR Certified
- Microsoft Office Suite, Word, Excel, Outlook
- Orasure Technologies Oral Fluid Sample Collection
- Psychemedics Drug Abuse Sample Collection
- Breath Alcohol Technician Training
- Urine Collector Training
Timeline
Certified Nursing Assistant (CNA)
Our Lady of Prompt Succor Nursing Facility
03.2024 - 03.2025
Direct Support Worker
Extended Family
03.2021 - 05.2023
Representative I, Drug & Health Services
DISA Global Solutions
04.2018 - Current
Certificate - Certified Nursing Assistant
South Louisiana Community College
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