Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Carmen Morales

San Antonio,TX

Summary

I am a consistent, hard working, highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.

Overview

10
10
years of professional experience

Work History

Route Settlement Supervisor

Silver Eagle Beverages
12.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.

Secretary

The Law Office Of John E
03.2015 - Current
  • Prepare and file legal documents, such as lawsuits, appeals, wills, contracts, and deeds
  • Making Bonds
  • Attending court cases
  • Taking payments
  • Sending out appeals

Sales Associate

Old Navy
06.2018 - 12.2020
  • Cashier
  • Greeting and customer service
  • Old Navy credit card loyalty bonus $500
  • Team lead for merchandising/truck
  • Inventory revoing team
  • Merchandiser for departments

Service Representative

State Farm Insurance
07.2014 - 03.2015
  • Taking payments
  • Setting up appointment/meet & greet
  • File and faxing paperwork
  • Service work
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Managed inventory to provide customers with access to products in high demand.
  • Contributed to team sales goals by upselling products and services to customers.

Education

High school diploma -

John F. Kennedy High School
San Antonio, TX
06.2013

Skills

  • Communication skills
  • Math
  • Merchandising
  • Retail Management
  • Sales
  • Teaching
  • Organizational Skills
  • Retail Sales
  • English
  • Basic Math
  • Cash Handling
  • Inventory Control
  • Computer Skills
  • Data Entry
  • Typing
  • Phone Etiquette
  • Customer Service
  • Research
  • Staff Discipline
  • Operations Management
  • Schedule development
  • Business Administration
  • Multitasking

Personal Information

Authorized To Work: US

Timeline

Route Settlement Supervisor

Silver Eagle Beverages
12.2020 - Current

Sales Associate

Old Navy
06.2018 - 12.2020

Secretary

The Law Office Of John E
03.2015 - Current

Service Representative

State Farm Insurance
07.2014 - 03.2015

High school diploma -

John F. Kennedy High School

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Carmen Morales