Carmen Negron-Rivera
Phlebotomist
Des Moines,IA
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to quickly adapt to new environments. Committed to contributing to team success while actively pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive a strong desire to excel and make a meaningful impact in any role.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead DCT/Phlebotomist
Grifols Biomat Plasma Donation Center
Des Moines, IA
02.2018 - 05.2026
- Conducts pre-donation medical screening in accordance with established guidelines.
- Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat Centrifuge and refractometer.
- Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
- Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
- Provides appropriate feedback to ineligible donor candidates.
- Ensures all donor screening information is complete and accurate prior to donation.
- Ensures donor confidentiality.
- Effectively communicates donor medical information to Medical Staff.
- Establishes and maintains donor files in an organized and efficient manner.
- Maintains accurate and thorough documentation of necessary records.
- Assists in maintaining a clean, organized, and efficient work area, including maintaining supplies necessary to perform job duties.
- Disposes of all contaminated disposable equipment.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donations.
- Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
- Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
Quality System Manager
Grifols Biomat USA
Des Moines, IA
12.2024 - 07.2025
- Developed and implemented quality management systems to ensure compliance with industry regulations.
- Conducted internal audits to assess process adherence and identify areas for improvement.
- Trained staff on quality standards and best practices to foster a culture of continuous improvement.
- Established corrective action plans in response to audit findings, ensuring timely resolution of issues.
- Optimized documentation processes for quality assurance, enhancing traceability and accountability across operations.
- Advanced overall customer satisfaction by monitoring and addressing quality-related complaints promptly.
- Mentored fellow team members on best practices in quality assurance, fostering a culture of continuous learning and growth.
- Assured regulatory compliance with applicable industry standards by staying abreast of updates or changes in requirements, adjusting organizational policies accordingly when necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Reported production malfunctions to managers and production supervisors.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Assistant Manager
Citi Trends
Hampton, VA
11.2010 - 10.2017
- Provide superior customer service by greeting and assisting customers.
- Directed, assigned, and supervised a multitude of employees on the service sales floor.
- Hired, trained, and evaluated personnel in sales marketing.
- Authorized payments and merchandise returns.
- Performed mandatory inventory & sales assessments.
- Established and implemented policies, goals, objectives, and procedures for their department.
- Established credit policies and operating procedures.
Education
GED -
Phoebus High School
Hampton, VA06.1998
Skills
- Venipuncture
- Specimen handling
- HIPAA compliance
- Specimen labeling procedures
- Capillary puncture
- Sample storage
- Personal protective equipment usage
- Donor screening
- Sanitation and sterilization
- Multitasking Abilities
- Teamwork and collaboration
- Butterfly venipuncture
- Finger stick method
- Task prioritization
- Staff phlebotomy training
Certification
- Driver's License
Languages
Bilingual
Spanish
Additional Information
- Languages
- English
Timeline
Quality System Manager
Grifols Biomat USA
12.2024 - 07.2025
Lead DCT/Phlebotomist
Grifols Biomat Plasma Donation Center
02.2018 - 05.2026
Assistant Manager
Citi Trends
11.2010 - 10.2017
GED -
Phoebus High School