Carmen Osborn
El Paso,TX
Summary
Dynamic customer service representative and sales professional with a proven track record in driving revenue growth and nurturing client relationships. Expertise in negotiating deals, managing accounts, and implementing effective sales strategies ensures exceptional support and satisfaction for clients. Recognized for adaptability to changing market conditions and a collaborative team spirit, consistently delivering results through a customer-centric approach. Committed to leveraging strong organizational and communication skills to enhance client interactions and retention.
Overview
18
18
years of professional experience
Work History
Sales Agent
Tranzact
08.2021 - Current
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Ride Sharing
Uber/ Lift/ Grubhub
12.2019 - 06.2021
- Transport clients and/or packages to and from destinations
- Arrive at destinations on schedule
- Fulfill administrative needs, like office pickups
- Research and plan for traffic, construction and weather delays
- Use navigation applications to determine the best route
- Interact with clients professionally at all times
- Ensure that the vehicle is always fueled and ready for use
- Arrange for vehicle repairs as needed
- Keep mileage records and repair records up-to-date
Customer Service/Trainer
Strong Muscle Gym
02.2019 - 11.2019
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Check in and out customers
- Monitored incoming calls with a pleasant and professional voice.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Prepared workout routines
- Prepared, completed and processed customer account forms and database changes.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Inventory Supplements
- Handling correspondences Administered the payments made by the members.
- Resolved all customers complains, Phone Orders Filing Documentation.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Trainer/Server
Red Lobster
12.2007 - 12.2012
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Prepared salads and appetizers to back up kitchen staff.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Education
Medical Assistant Administration - Billing And Coding
Texas A&M University - Kingsville
12.2018
Mathematics
The University of Texas At El Paso
01.2013
Associates of Arts -
EPCC
01.2010
GED - San Jacinto
01.2003
Skills
- Customer service
- Computer skills
- High-energy attitude
- Bilingual in Spanish
- Clerical support
- Technological savvy
- Direct sales
- Client Relationship
- Active listening
Languages
Spanish and English-speaking
Timeline
Sales Agent
Tranzact
08.2021 - Current
Ride Sharing
Uber/ Lift/ Grubhub
12.2019 - 06.2021
Customer Service/Trainer
Strong Muscle Gym
02.2019 - 11.2019
Trainer/Server
Red Lobster
12.2007 - 12.2012
Mathematics
The University of Texas At El Paso
GED - San Jacinto
Medical Assistant Administration - Billing And Coding
Texas A&M University - Kingsville
Associates of Arts -
EPCC