Carmen Perez
Phoenix,AZ
Overview
3
3
years of professional experience
Work History
Security Supervisor
Securitas
Phoenix
08.2022 - 07.2023
- Patrolled and monitored premises by foot
- Conducted reports via computer
- Inspected suspicious activity and monitored premises through camera via computer/ by foot
- Responded to emergencies in the building
- Responsible for individuals private information
- Conducted key / badge audits
- Conducted camera audits
- Communicated with the building via email
- Completed new hire badges via computer
- Inspected employee's suspicious activity through camera.
Phone Representative
Cigna Call Center
Phoenix
04.2022 - 07.2022
- Interacted with software activities and hardware components
- Used computer, microprocessor, and control architecture
- Maintained system logs and manuals to document testing and operation of equipment
- Calculated design specifications and cost, material and resource estimates and prepared project schedules and budgets
- Demonstrated exceptional customer service skills, earning the highest ratings in all categories
- Maintained a database of issues from internal and external testers, and participated in the development of an issue tracking system that effectively managed testing during the software development lifecycle.
Merchandise Associate
Marshalls
Phoenix
01.2022 - 03.2022
- Making sure the stock levels in the warehouse and in store matched inventory levels
- Responsible for keeping each of the shelves stocked with the proper product levels
- Assisted in assembling and placing the marketing displays for the sales floor
- Assisted customers locating products.
Phone Operator
Risas Dental and Braces
Phoenix
12.2021 - 01.2022
- Preformed database retrieval for directory information
- Provided operator assistance to incoming callers by answering, directing, and transferring calls
- Handled customer inquiries and complaints in a polite and professional manner
- Maintained an accurate online client database, including organizing paperwork, data entry, scanning, printing, and faxing documents
- Scheduled and confirmed appointments and maintained calendars
- Entered client information into the facility database
- Scheduled follow-up appointments for clients.
Cashier/Customer Service
McDonald's
Phoenix
10.2020 - 04.2021
- Handled money
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change
- Receiving payments by cash, credit cards, check, automatic debit
- Assisting customers with their needs and solving their complaints
- Greeting customers entering establishments
- Organized store inventory and keeping work area clean.
Education
High School Diploma -
Copper Canyon High School
05.2022
Skills
- Customer service
- Microsoft word
- Leadership
- Bilingual
- Microsoft excel
- Documentation review
- English
- Guest services
- Communication skills
- Computer literacy
- Food service
- Strong sense of responsibility
- Team player
- Reliable and dedicated employee
- Excellent communication skills
- Office Skills
Languages
- Spanish
- English
Timeline
Security Supervisor
Securitas
08.2022 - 07.2023
Phone Representative
Cigna Call Center
04.2022 - 07.2022
Merchandise Associate
Marshalls
01.2022 - 03.2022
Phone Operator
Risas Dental and Braces
12.2021 - 01.2022
Cashier/Customer Service
McDonald's
10.2020 - 04.2021
High School Diploma -
Copper Canyon High School
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