Carmen Quinones
Pembroke Pines,FL
Summary
Versatile healthcare professional skilled in patient intake, insurance verification, and clinical assistance. Expertise in managing EMR systems, coordinating care, and performing phlebotomy, contributing to streamlined operations and positive patient experiences.
Overview
16
16
years of professional experience
Work History
Patient Financial Services
Memorial Urgent Care Center
Hialeah, FL
01.2024 - Current
- Educated patients on financial responsibility, collected out-of-pocket payments, and ensured accurate scheduling and financial clearance for improved patient experience.
- Managed patient registration, verified insurance, and processed workers' compensation and MVA claims to ensure accurate patient records.
- Assisted patients in person and by phone to establish accounts and gather demographic, insurance, and clinical information for streamlined service.
Medical Assistant / Infusion Authorization Coordinator
Institute for Rheumatology & Integrative Medicine
Pembroke Pines, FL
07.2023 - 08.2023
- Verified infusion medication coverage and patient benefits, coordinated infusion scheduling to ensure timely treatment, and managed documentation within EMR systems for accurate patient records.
- Executed phlebotomy procedures in clinical settings to assist with patient care and support diagnostic processes.
- Assisted healthcare providers in patient examinations and treatments.
- Managed patient scheduling and appointment coordination efficiently.
- Collected and recorded patient medical histories and vital signs accurately.
Emergency Room Registrar
Lehigh Valley Hospital - Hecktown Oaks ER
Easton, PA
08.2022 - 07.2023
- Coordinated emergency department patient registration, verified insurance, and managed workers' compensation/MVA cases to streamline patient intake process.
- Collected patient information through in-person, phone, and tablet intake, ensuring adherence to hospital registration protocols for accuracy and compliance.
- Registered patients and verified insurance information efficiently.
- Collected and documented patient medical histories accurately.
- Coordinated communication between patients and healthcare providers.
Medical Billing Specialist
American Exchange
Whitehall, PA
04.2022 - 01.2023
- Reviewed and updated CPT and ICD-10 codes, processed encounter forms, and corrected electronic claim transmission reports.
- Monitored billing workflows and suggested improvements to practice management systems and clearinghouse processes.
- Processed medical claims using advanced billing software for accuracy and compliance.
- Reviewed patient accounts to resolve discrepancies and ensure timely payments.
- Communicated with insurance companies to verify coverage and obtain authorizations.
Medical Assistant / Front Desk
New Start Medical
Wellington, PA
09.2021 - 04.2022
- Assisted patients with weight loss programs, obtained vital signs, scheduled appointments, prepared charts, and maintained cleanliness of exam rooms for safe and efficient patient care.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and ensured accurate documentation in electronic systems.
- Coordinated patient appointments and maintained efficient scheduling for providers.
Medical Receptionist / Medical Assistant
Pain Care Specialists of South Florida
Hollywood, FL
10.2020 - 03.2021
- Coordinated front desk operations, prepared charts, managed prescription refills, and processed prior authorizations to support patient flow.
- Recorded medical histories and vital signs, assisted providers with injections and examinations to ensure quality patient care.
- Managed patient scheduling for efficient appointment flow.
- Handled patient inquiries and provided information about services.
- Processed insurance claims using electronic health record systems.
Medical Assistant / Front Desk
Medici Spine and Pain
Kennesaw, GA
03.2020 - 05.2020
- Coordinated patient intake, documented in EMR, processed prescription refills, and provided clinical support including vitals and specimen collection.
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient records using electronic health record systems for accuracy.
- Coordinated patient scheduling to optimize clinic flow and reduce wait times.
Medical Assistant / Front Desk
National Pain Institute (Prospira Care Clinic)
Orlando, FL
09.2015 - 02.2020
- Assisted physicians with patient preparation, collected vitals, documented charts, conducted urine drug screenings, and performed clinical procedures while efficiently managing front office operations.
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations effectively.
- Recorded and maintained accurate patient medical histories and records.
Medical Assistant / Front Desk
Urology Specialists of the Lehigh Valley
Allentown, PA
11.2012 - 05.2015
- Prepared patients for exams and recorded medical histories to ensure comprehensive care, processed urine specimens for diagnostic accuracy, maintained exam rooms for optimal patient experience, and coordinated prescription refills and test results to support timely patient follow-up.
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated follow-up care for patients.
Lab Assistant
Memorial Hospital Pembroke
Pembroke Pines, FL
08.2010 - 09.2012
- Processed laboratory specimens, operated centrifuge equipment, managed specimen labeling and documentation, and coordinated timely specimen delivery to testing departments.
- Assisted in processing laboratory specimens for timely analysis.
- Maintained laboratory equipment to ensure proper functioning and safety compliance.
- Prepared chemical solutions and reagents for various tests and experiments.
Education
Medical Assistant Technician Diploma -
Florida Technical College
DeLand, FL01-2007
High School Diploma -
Academy Senior High School
Davie, FL01-2002
Skills
- Billing and coding
- Insurance verification
- Patient intake
- EMR systems
- Medical scribing
- Medical assisting and clinical support
- Phlebotomy and injections
- Infusion coordination
- Phlebotomy certified
- BLS certified
- Security Class D certification
- Patient communication
Languages
- English
- Spanish
Timeline
Patient Financial Services
Memorial Urgent Care Center
01.2024 - Current
Medical Assistant / Infusion Authorization Coordinator
Institute for Rheumatology & Integrative Medicine
07.2023 - 08.2023
Emergency Room Registrar
Lehigh Valley Hospital - Hecktown Oaks ER
08.2022 - 07.2023
Medical Billing Specialist
American Exchange
04.2022 - 01.2023
Medical Assistant / Front Desk
New Start Medical
09.2021 - 04.2022
Medical Receptionist / Medical Assistant
Pain Care Specialists of South Florida
10.2020 - 03.2021
Medical Assistant / Front Desk
Medici Spine and Pain
03.2020 - 05.2020
Medical Assistant / Front Desk
National Pain Institute (Prospira Care Clinic)
09.2015 - 02.2020
Medical Assistant / Front Desk
Urology Specialists of the Lehigh Valley
11.2012 - 05.2015
Lab Assistant
Memorial Hospital Pembroke
08.2010 - 09.2012
Medical Assistant Technician Diploma -
Florida Technical College
High School Diploma -
Academy Senior High School