Carmen Ramirez
Bronx,New York
Summary
Professional administrative support specialist prepared to excel in healthcare environments. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, office software, and patient confidentiality protocols.
Overview
25
25
years of professional experience
Work History
Medical Secretary
Columbia Doctors Medical Group
New York, NY
06.2025 - Current
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Processed medical records and documentation to ensure compliance with healthcare regulations.
- Facilitated communication between patients and medical staff, enhancing service delivery and patient satisfaction.
- Maintained electronic health records, ensuring accuracy and confidentiality of sensitive information.
- Assisted with billing inquiries and insurance verification, improving revenue cycle processes.
- Implemented office organization strategies that reduced administrative errors and streamlined operations.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
Sales Specialist-Full Time
Bob’s Furniture Discount
Bronx, NY
01.2021 - Current
- Developed tailored sales strategies to enhance customer engagement and satisfaction.
- Trained and mentored new sales staff on product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for growth and improvement.
- Collaborated with management to refine promotional campaigns and pricing strategies.
- Established relationships with customers, fostering loyalty and repeat business.
- Facilitated product demonstrations to effectively showcase features and benefits.
- Reviewed sales performance data to drive actionable insights for team enhancement.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem solving.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Office Associate-Part Time
Bob’s Furniture Discount
Bronx, NY
02.2020 - 01.2021
- Administrative support
- Data entry
- Answered constant calls
- Document preparation
- Customer service
Administrative Assistant - Part Time
A.C Sparkle Spot
Bronx, NY
11.2000 - 10.2019
- Greet customers
- Assist customers with washing and folding clothes
- Manage the Lottery Machines
- Develop and maintain a filing system
- Organize and schedule laundry drop off and pick up.
- Reply to emails, answer telephone calls and face to face enquiries
- Copying, faxing, filing
- Coordinate mail in the office, and send mail to different offices
- Called advisors for waiting visitors, and made sure the visitors were served in a timely fashion
- Assisted visitors with any information needed to reschedule follow up appointments
- Signed visitors in, and assisted with the purpose of their visit
Administrative Assistant
La Bodega De la Familia
New York, NY
09.2007 - 11.2008
- Answering phones and directing calls to the employees
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
- Managed scheduling and calendar for executives, optimizing time management and meeting effectiveness.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Trained new administrative staff on company policies and procedures, fostering a collaborative work environment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistance
GJB Repairs, Inc.
Bronx, NY
04.2004 - 09.2007
- Prepared payroll, weekly invoices and monthly tax reports
- Prepared quotes and invoices for general contractors
- Organized orientation seminars for new employees and general contractors
- Coordinated schedules for employees
- Copying, faxing, filing
Education
High School -
Evander Childs High School
Bronx, NY01.1999
Skills
- Fluent in English/Spanish
- Ability to multi-task in a highly visible fast-paced, team-oriented environment
- Able to work independently and with others to ensure a better work environment
- Proficient in Microsoft Word, Excel, and Powerpoint
- Detail oriented, demonstrate excellent writing and communication skills
- Customer service
- Clinical support
- Strong organizational skills
- Patient confidentiality adherence
- Critical thinking
- Telephone customer support
- Patient check-in
- Payment collection
- Electronic recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Medical Secretary
Columbia Doctors Medical Group
06.2025 - Current
Sales Specialist-Full Time
Bob’s Furniture Discount
01.2021 - Current
Office Associate-Part Time
Bob’s Furniture Discount
02.2020 - 01.2021
Administrative Assistant
La Bodega De la Familia
09.2007 - 11.2008
Administrative Assistance
GJB Repairs, Inc.
04.2004 - 09.2007
Administrative Assistant - Part Time
A.C Sparkle Spot
11.2000 - 10.2019
High School -
Evander Childs High School