Carmen Natalie Ramos
Berwyn,Illinois
Summary
Skilled customer service representative with significant expertise at UI Health, specializing in bilingual communication and effective administrative assistance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UI Health
Chicago, IL
01.2024 - Current
- Greet patients and visitors, providing information and wayfinding services in both English and Spanish.
- Verifying, badging, and managing visitor access for appointments, and inpatient unit visitation.
- Consults with UI Health departments to comply with visitation policies.
- Communicate with patient transport, and coordinate patient transportation needs internally and externally.
- Collaborate with language support services for limited English proficiency.
- Assist leads and/or the director with daily operations and other special projects.
Hospital Access Representative
MacNeal
Berwyn, IL
07.2022 - 10.2022
- Collecting demographic information, verifying insurance electronically or manually to complete the check in process.
- Collecting copays if due, or any outstanding balance.
- Transcribing orders if not already in the system, mainly x-rays that were scheduled the same day as walk-ins.
- Scheduling additional appointments when needed.
- Pre Registration for upcoming appointments in the lab or radiology department.
Customer Service Associate
Walgreens
Chicago, IL
03.2019 - 06.2022
- Exceeding productivity targets by handling every interaction with outstanding customer service.
- Supporting customer service goals and enhanced relations through friendly, knowledgeable experiences.
- Implementing company asset protection to identify and minimize profit loss.
Education
Medical Assistant Comprehensive Training -
MITS Management & Information Technology Solution
Oak Brook, ILCertified Professional Coder -
American Academy of Professional Coders
Skills
- Efficient and Detail Oriented
- Excellent Customer Service
- Bilingual English & Spanish
- Advanced Computer Skills
- Team Oriented
- Administrative & Office Support
Timeline
Customer Service Representative
UI Health
01.2024 - Current
Hospital Access Representative
MacNeal
07.2022 - 10.2022
Customer Service Associate
Walgreens
03.2019 - 06.2022
Medical Assistant Comprehensive Training -
MITS Management & Information Technology Solution
Certified Professional Coder -
American Academy of Professional Coders
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