Carmen Rojas

• Conducted school security inspections.
• Fostered a positive school environment by building strong relationships with students, staff, and parents.
• Provided security and safety to school staff and students.
• Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
• Provided assistance during investigations involving student misconduct or criminal activity on campus grounds.
• Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
• Performed conflict resolution between student body, parents, teachers, and administration.
• Collaborated with administration and teachers to develop crisis plans.
• Participated in after-school programs to provide supervision and support, fostering a sense of community within the student body.
• Assisted with traffic control efforts before and after school hours, ensuring the safe arrival and departure of students each day.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Examined doors, windows and gates to verify security.
• Assisted with scheduling team to work school events.
• Assisted with working with vendors and ordering equipment for department.
• Scheduled and reviewed interviews with the Children's Advocacy Center.
• Supervised and coordinated daily operations of assignments and schedules for all officers in the department.
• Developed and maintained positive relationships with community members.
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
• Documented findings and prepared detailed reports.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Maintain a professional tone.
• Oversaw criminal cases, coordinated investigations, and reviewed evidence.
• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Confidently reduced overhead by taking on more responsibility with creative and administrative projects.

• Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
• Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
• Conducted school security inspections.
• Fostered a positive school environment by building strong relationships with students, staff, and parents.
• Provided security and safety to school staff and students.
• Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
• Performed conflict resolution between student body, parents, teachers, and administration.
• Collaborated with administration and teachers to develop crisis plans.
• Monitored CCTV cameras and alarm systems for security breaches.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Examined doors, windows and gates to verify security.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Wrote detailed reports of all security breaches and investigations.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Maintain school, staff and student safety.
• Conduct perimeter checks
• Checked exterior gates and doors for security

• Performed duties at special events such as parades or festivals ensuring public safety while promoting positive interactions between officers and community members.
• Collaborated with fellow officers to conduct investigations, gather evidence, and apprehend suspects involved in criminal activity.
• Supervised traffic flow during peak hours to minimize accidents and improve overall road safety.
• Participated in training exercises to maintain proficiency in arrest procedures, firearm usage, self-defense tactics, and emergency response protocols.
• Conducted thorough searches of individuals and vehicles as needed to ensure the safety of all parties involved.
• Improved community relations through proactive engagement, attending local events, and addressing resident concerns.
• Enhanced public safety by conducting regular patrols, responding to incidents, and enforcing laws.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Conducted searches of individuals, vehicles and premises.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Monitored traffic violations, issuing citations as necessary.
• Handled citation and traffic violation paperwork.
• Monitored criminal activity in community to identify suspicious activity.

Managed high call volume while maintaining professionalism and composure during periods of peak demand.

• Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
• Enhanced officer safety by providing accurate and timely information during critical incidents.
• Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
• Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
• Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
• Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Performed general office duties, including answering phone, routine telephone calls or messages to appropriate staff.
• Assisted with organizing and planning Local Emergency Planning Committees (LEPC) meetings.