Carmen Roman
Phoenix,AZ
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
5
5
years of professional experience
Work History
Member Services Representative
MDVIP
2022.09 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided back up for customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Owner of Tidy Lily House Cleaning and Organization
Business Owner
2020.01 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Trained and coached new and existing employees to boost staff productivity.
Independent Contractor
Genie Services
2022.07 - 2022.08
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Used specified chemicals or cleaning methods for different types of spills or needed clean-up.
- Used time management and efficient cleaning methods to meet deadlines.
Personal Assistant
Ashleigh Rhodes
2018.09 - 2021.12
- Collaborated in cloud environments such as Trello and Google Workspace.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Assistant and Customer Service Representative
Sabrina Hall
2018.02 - 2021.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 65-70 calls per shift to meet fast-paced call demands.
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
Assistant Director
Marander Films
2019.09 - 2020.09
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Directed work of key team members to create cutting-edge cinematography work.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
No Degree - Theatre
Liberty University
Lynchburg, VANo Degree - Social Media Management And Communications
Texas State University
San Marcos, TXHigh School Diploma -
Fountain-Fort Carson High School
Fountain, CO05.2014
Skills
- Customer Service
- Employee Motivation and Performance
- Board Oversight
- Integrity and Transparency
- Verbal and Written Communication
- Negotiation and Persuasion
References
Sabrina Hall +1 (523) 619-1978
Pete Navarro (Owner of Marander Films) +1 (520) 213-2405
Charles Stuart (Co-Owner of Genie Services) +1 (602) 391-6556
Timeline
Member Services Representative
MDVIP
2022.09 - Current
Independent Contractor
Genie Services
2022.07 - 2022.08
Owner of Tidy Lily House Cleaning and Organization
Business Owner
2020.01 - Current
Assistant Director
Marander Films
2019.09 - 2020.09
Personal Assistant
Ashleigh Rhodes
2018.09 - 2021.12
Assistant and Customer Service Representative
Sabrina Hall
2018.02 - 2021.03
No Degree - Theatre
Liberty University
No Degree - Social Media Management And Communications
Texas State University
High School Diploma -
Fountain-Fort Carson High School
Similar Profiles
Felicia WatersFelicia Waters
Medical Assistant at MDVIPMedical Assistant at MDVIP
Shelina ClarkShelina Clark
Member Service Representative at MDVIPMember Service Representative at MDVIP
Lesley MorganLesley Morgan
Senior Manager, Insurance Services Department at MDVIP, Inc.Senior Manager, Insurance Services Department at MDVIP, Inc.