Carmen Rudd
Morrow
Summary
Diligent insurance professional with rich background in commercial lines underwriting and agency servicing, successfully managing complex portfolios and ensuring policy compliance. Demonstrated ability to assess risk accurately and provide tailored insurance solutions. Proficient in risk management and client relationship building.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Commercial Account Manager
Main Street Insurance Group
Charlotte, NC
11.2021 - Current
- Increased book of business by establishing strategic and individualized plans aligning with clients' insurance needs and business goals.
- Cultivate strong client relationships to enhance customer satisfaction and retention.
- Analyze market trends to identify new business opportunities and optimize account performance.
- Assist in the creation and implementation of solutions which improve service, delivery and efficiency.
- Manage a book of business totaling $2,000,000 in revenue.
Customer Care Center Account Manager
Cincinnati Insurance Companies
Fairfield, Ohio
02.2015 - 11.2021
- Managed territory comprising $5,800,000 annualized premium.
- Analyzed monthly reports to assess profitability and identify pricing adjustments within assigned territory.
- Promoted client retention through high-quality service and follow-through.
- Cultivated and maintained relationships with 17 agency partners to enhance collaboration and service delivery.
- Assisted in training new associates to ensure effective onboarding and integration into team processes.
- Handled various duties to assist team efficiency.
- Underwrote new accounts to determine eligibility and pricing using multiple resources including claims history, motor vehicle reports, exposures, audits, etc..
- Reviewed coverage limits and exposures for accuracy and made coverage recommendations.
- Discussed audit findings with insured and addressed adjustments, if necessary.
Office Manager
State Farm
Various Locations
08.1999 - 02.2015
- Promoted client retention through high-quality service and follow through.
- Followed up with potential clients from online information requests to address inquiries and facilitate decision-making.
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
- Achieved $16,000 in annual life insurance premium within a 3-month timeframe to drive revenue growth.
- Researched and analyzed coverage and premium options, providing clients with optimal coverage solutions.
- Performed interviews for prospective employees.
- Facilitated training programs for new employees.
- Organized office calendar to ensure timely management of agent and employee schedules.
Education
General Studies
University of Cincinnati
Cincinnati, OhioSkills
- Relationship management
- Critical thinking
- Market analysis
- Risk assessment
- Loss control
- Coverage evaluation
- Adaptability
- Teamwork and collaboration
- Continuous improvement
- Attention to detail
- Multitasking
- Portfolio management
Certification
- AINS certification completed
- CPCU certification in progress
- Property & Casualty Insurance License acquired and current
- Life & Health Insurance License acquired and current
- Flood Insurance education completed and current
Timeline
Commercial Account Manager
Main Street Insurance Group
11.2021 - Current
Customer Care Center Account Manager
Cincinnati Insurance Companies
02.2015 - 11.2021
Office Manager
State Farm
08.1999 - 02.2015
General Studies
University of Cincinnati