Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Carmen Sanchez

Worcester,MA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hairstylist

Regional Hair and Co
Northborough, MA
08.2024 - Current
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Organized scheduling of appointments throughout the day.

Receptionist

Divine Nails and Spa
Worcester , MA
06.2024 - Current
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Hairstylist

Jade Silvestri Studio
Worcester, MA
07.2018 - 08.2024
  • Greeted customers, answered phones and booked appointments.
  • Assisted other stylists with busy periods in the salon.
  • Upsold additional services when appropriate to increase sales volume.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.

Bartender

Double Tree Hotel By Hilton
Leominster, MA
12.2022 - 04.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Developed good working relationships with fellow employees through effective communication.

Education

High School Diploma -

Burncoat Senior High School
Worcester, MA
06-2007

Some College (No Degree) - Business

Worcester State University
Worcester, MA

Skills

  • Active listening
  • Communication
  • Attention to detail
  • Adaptability
  • Patience
  • Positive
  • Decision making

Certification

  • Cosmetology license 2010
  • TIPS Certificaion 2024

Languages

Spanish
Limited

References

References available upon request.

Timeline

Hairstylist

Regional Hair and Co
08.2024 - Current

Receptionist

Divine Nails and Spa
06.2024 - Current

Bartender

Double Tree Hotel By Hilton
12.2022 - 04.2024

Hairstylist

Jade Silvestri Studio
07.2018 - 08.2024

High School Diploma -

Burncoat Senior High School

Some College (No Degree) - Business

Worcester State University

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Carmen Sanchez