Carmen Santiago
Orange City,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Medical Biller and Coder
SA. Inc. Medical Services
Ceiba, PR
03.2020 - 09.2022
- Answered and screened incoming calls for the secretary.
- Organized and maintained filing systems, both paper and electronic.
- Scheduled appointments and meetings for the secretary.
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
Store Manager
Family Dollar
Deland, FL
03.2011 - 09.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Medical Billing And Coding
John Dewey College
Fajardo, Puerto Rico05-2008
Skills
- File Management
- Expense Reporting
- Client Relations
- Research Capabilities
Timeline
Medical Biller and Coder
SA. Inc. Medical Services
03.2020 - 09.2022
Store Manager
Family Dollar
03.2011 - 09.2019
Medical Billing And Coding
John Dewey College
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