Carmen Soto
Cleveland
Summary
Dynamic Regional Training Manager at Dollar General Store with a proven track record in enhancing employee onboarding and training programs. Skilled in coaching and mentoring, I championed diversity and inclusion while streamlining HR processes, resulting in improved employee engagement and reduced turnover rates. Committed to fostering a positive work environment and operational excellence.
Overview
7
7
years of professional experience
Work History
Regional Training Manager
Dollar General Store
06.2022 - Current
- Assisted in designing training modules to enhance employee onboarding processes.
- Supported implementation of training programs across multiple regional locations.
- Collaborated with team members to gather feedback on training effectiveness and materials.
- Conducted research on industry best practices to refine training strategies and content.
- Championed diversity and inclusion in the workplace by incorporating these principles into all aspects of staff development.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained new hires to perform cross-training exercises with experienced workers.
Manager in Charge
Tide Dry Cleaners
01.2021 - 05.2022
- Oversaw daily operations to ensure compliance with company policies and standards.
- Developed training programs to enhance team performance and operational efficiency.
- Analyzed workflow processes to identify areas for improvement and implement solutions.
- Coordinated cross-functional teams to achieve project goals within deadlines.
- Monitored inventory levels and implemented strategies for cost control and waste reduction.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Utilized performance metrics to evaluate team productivity and drive continuous improvement efforts.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Janitorial Supervisor
Arewayacq
07.2018 - 11.2020
- Supervised daily cleaning operations to maintain high cleanliness standards across facilities.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost-effective purchasing.
- Coordinated schedules for janitorial staff, optimizing labor efficiency and coverage.
- Collaborated with management to establish operational policies that enhance productivity and safety standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
Education
DENTAL ASSISTANCE -
Remington College
Cleveland, OH12-2017
High School Diploma -
CLEVELAND CHRISTIAN ACDEMEY
Cleveland, OH06-2004
Skills
- Training evaluation
- Coaching and mentoring
- Diversity and inclusion
- Sales training
- Customer service training
- Employee engagement
- Teamwork
- Customer service
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Regional Training Manager
Dollar General Store
06.2022 - Current
Manager in Charge
Tide Dry Cleaners
01.2021 - 05.2022
Janitorial Supervisor
Arewayacq
07.2018 - 11.2020
DENTAL ASSISTANCE -
Remington College
High School Diploma -
CLEVELAND CHRISTIAN ACDEMEY
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