Carmen Talbert
Chicago,IL
Summary
Motivated and reliable individual with years of experience in customer service. Specializing in administrative work, problem solving and committed to the ultimate satisfaction to a client. Able to identify a customers needs and delivering effective solutions to all problems. Hardworking and skillful ready to join my next team.
Overview
10
10
years of professional experience
Work History
Senior Leasing Advisor
Pangea Real Estate/ CYM Living
04.2019 - Current
- Interacting with potential and existing tenants on high volume incoming calls. Scheduling In-Person tours and assisting with online applications for potential tenants.
- Handling customer escalations and providing solutions while documenting every call. Addressing emails and SMS (text) inquiries.
- Assisting in new hire training and coaching.
- Auditing field agents calendar daily which may require rescheduling or cancellations of appointments.
Enrollment Specialist
Aon Hewitt
09.2016 - 01.2019
- Updated, entered and reviewed customer data.
- Answered inbound calls in regards to benefits pans including; 401k plans, pensions, and assisting with complex benefits documents and summary plan descriptions on multi-clients consisting over 6 different client teams.
- Responsible for understanding and explaining all benefit policies , rules and regulations.
- Maintain records and database information.
- Documented daily client and vendor activities in Salesforce.
Enrollment Specialist
Maximus Healthcare
02.2014 - 03.2016
- Communicated effectively via telephone and email with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Responsible for enrolling new and returning clients into multiple insurance plans based on eligibility.
- Participated and provided accurate updates for policies on 3 different teams for different states of Medicare Enrollment plans.
- Performed strategic quality checks of all benefits-related information.
Education
No Degree - Early Childhood Education
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Queen of Peace
Burbank, IL05.2006
Skills
Communication Skills- EXPERT
Microsoft Excel- EXPERIENCED
Type 43 WPM- SKILLFUL
Yardi-EXPERT
Salesforce-SKILLFUL
Timeline
Senior Leasing Advisor
Pangea Real Estate/ CYM Living
04.2019 - Current
Enrollment Specialist
Aon Hewitt
09.2016 - 01.2019
Enrollment Specialist
Maximus Healthcare
02.2014 - 03.2016
No Degree - Early Childhood Education
Moraine Valley Community College
High School Diploma -
Queen of Peace
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