Carmen Tosado
Gainesville,FL
Summary
Dedicated customer service professional with extensive experience in hospitality, coffee service, retail, and luxury dining environments. Known for providing friendly, knowledgeable, and efficient service while maintaining accuracy and professionalism under pressure. Strong communicator with a passion for creating positive guest experiences, supporting team success, and adapting quickly to new roles, products, and procedures.
Overview
8
8
years of professional experience
Work History
Barista
Foxtail Coffee
Gainesville, FL
07.2025 - Current
- Took orders accurately and processed payments
- Provided exceptional knowledge about coffee, tea, and brewing methods
- Crafted espresso-based drinks, cold-brew, and teas
- Prepared and served food items, pastries, and ice cream
- Restocked supplies and managed inventory
- Maintained cleanliness of work area, and cafe throughout shifts
- Assisted with opening and closing procedures
Hostess & Busser
Morimoto Asia
Lake Buena Vista, FL
07.2023 - 07.2025
- Cleared, reset, and sanitized tables quickly to ensure smooth table turnover
- Stocked service stations with utensils, plates, and glassware
- Supported servers during peak hours to ensure guest satisfaction
- Maintained cleanliness of dining room and service areas throughout shifts
- Provided menu knowledge and tended to guests requests when needed
Sales Associate
ZARA
Orlando, FL
07.2022 - 05.2023
- Greeted customers and assisted by providing product knowledge and selection
- Organized clothing, displays, and product
- Operated cash register and processed product transactions
- Stocked merchandise onto sales floor
- Attended the fitting room and provided clothing size replacements for customers if needed.
- Upsold products and clothing to help bring up conversion and sales.
Beauty Advisor/Sales Associate
Sephora
Orlando, FL
03.2021 - 11.2021
- Greeted clients and assisted them by providing product knowledge and selection.
- Organized displays, and product shipment in the stockroom/ operations
- Upsold products to help bring up conversion and sales.
- Provided knowledge and signed clients up for the Sephora Credit Card when cashing them out at the register.
Restaurant Hostess
Walt Disney World
Orlando, FL
05.2018 - 07.2020
- Greeted and escorted guests to their tables.
- Booked and checked in guests for their lunch and dinner reservations.
- Provided menu and park knowledge.
- Stocked utensils and plates and other supplies.
- Assisted in bussing and setting priority dining room tables.
Education
Bachelor of Arts - Graphic Design
Sante Fe College
Gainesville, FL05-2028
High School Diploma -
Abeka Academy
Pensacola, FL05.2017
Skills
- Excellent verbal communication
- Product upselling
- Exceptional customer service
- Friendly and outgoing
- Teamwork oriented
- Efficient in fast-paced, high-volume environments
- Problem-solving & conflict resolution
- Quick learner & adaptable to new procedures
- Efficient at multitasking and time-management
- Computer and internet proficient
- Cash register and POS system trained
- Completes work in a timely manner
Timeline
Barista
Foxtail Coffee
07.2025 - Current
Hostess & Busser
Morimoto Asia
07.2023 - 07.2025
Sales Associate
ZARA
07.2022 - 05.2023
Beauty Advisor/Sales Associate
Sephora
03.2021 - 11.2021
Restaurant Hostess
Walt Disney World
05.2018 - 07.2020
Bachelor of Arts - Graphic Design
Sante Fe College
High School Diploma -
Abeka Academy