Carmen Tosado
Gainesville,FL
Summary
Dedicated customer service professional with extensive experience in hospitality, coffee service, retail, and luxury dining environments. Known for providing friendly, knowledgeable, and efficient service while maintaining accuracy and professionalism under pressure. Strong communicator with a passion for creating positive guest experiences, supporting team success, and adapting quickly to new roles, products, and procedures.
Overview
8
8
years of professional experience
Work History
Barista
Foxtail Coffee
Gainesville, FL
06.2025 - Current
- Created a welcoming environment by greeting customers and responding to their needs efficiently
- Accurately took orders and processed payments in a fast-paced setting
- Educated customers on coffee and tea offerings to enhance their overall experience
- Prepared espresso-based beverages, cold brew, and teas with consistency and attention to detail
- Served food items including pastries and ice cream
- Restocked inventory and monitored supply levels throughout shifts
- Maintained cleanliness and organization of the café and workstations
- Supported opening and closing procedures
Hostess & Busser
Morimoto Asia
Lake Buena Vista, FL
06.2023 - 06.2025
- Cleared, reset, and sanitized tables efficiently to maintain smooth table turnover
- Stocked service stations with utensils, plates, and glassware
- Assisted servers during peak hours to support service flow and guest satisfaction
- Maintained cleanliness and organization of the dining room and service areas
- Provided menu knowledge and assisted guests with requests as needed
Sales Associate
ZARA
Orlando, FL
06.2022 - 04.2023
- Assisted customers in selecting products based on their needs and preferences
- Operated cash register and processed transactions accurately
- Maintained and replenished sales floor displays in line with visual merchandising standards
- Monitored fitting rooms and provided size exchanges as needed
- Increased sales by upselling and recommending additional products
Hostess
Walt Disney World
Orlando, FL
04.2018 - 06.2021
- Greeted guests and escorted them to tables in a timely, professional manner
- Managed reservations and checked in guests for lunch and dinner service
- Answered questions regarding hours, seating, and menu offerings
- Assisted with clearing and resetting tables to maintain a clean, welcoming environment
Education
Bachelor of Arts - Graphic Design
Sante Fe College
Gainesville, FL05-2028
Skills
- Excellent verbal communication
- Product upselling
- Exceptional customer service
- Friendly and outgoing
- Teamwork oriented
- Efficient in fast-paced, high-volume environments
- Problem-solving & conflict resolution
- Quick learner & adaptable to new procedures
- Efficient at multitasking and time-management
- Computer and internet proficient
- Cash register and POS system trained
- Completes work in a timely manner
Timeline
Barista
Foxtail Coffee
06.2025 - Current
Hostess & Busser
Morimoto Asia
06.2023 - 06.2025
Sales Associate
ZARA
06.2022 - 04.2023
Hostess
Walt Disney World
04.2018 - 06.2021
Bachelor of Arts - Graphic Design
Sante Fe College