Valeria (Val) Quintanilla
Seguin,US
Summary
I have very good listening skills combined with a detail-oriented and attentive nature. I am a fast learner and have a background in being a barista at the Wegmans coffee shop, The Buzz. Since it is a grocery store, I had to learn how to be fast-paced and efficient while providing incredible customer service and engaging with customers. I was able to learn how to make everything from flavored lattes to cappuccinos to blended drinks. I love to talk and get to know the people around me and make a comfortable and amiable environment. Not only this, but I have also trained and completed an EMT course during my high school career which has prepared me to assist and handle any emergency situation. Recently, Working at Seguin Coffee Company helped me learn how to make a quality shot of espresso while keeping the timing fast and efficient.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Seguin Coffee Company
Seguin, TX
10.2024 - Current
- Delivered materials to work sites, minimizing delays in operations.
- Loaded and unloaded building materials and tools to distribute to appropriate locations.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Maintained calm demeanor during high-volume periods and special events.
- Implemented feedback from customers to improve service quality and menu offerings.
Dairy Associate
H-E-B
Seguin, TX
07.2022 - 01.2024
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
- Kept up to date on available products, store promotions, and customer service policies to better assist with any need
- Assisted customers in completing their purchases by moving heavy items, collecting payments, and bagging purchases
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Blocked and faced products on displays and shelves in accordance with company policy
Coffee Barista
Wegmans
Allentown, PA
01.2022 - 06.2022
- Developed the ability to remember customer names and address them by name
- Prioritized drink requests while managing interruptions
- Provided a clean close of the coffee shop by cleaning the counters, machines, and utensils every day
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Carefully listened to customer requests and created personalized, delectable beverages
Cashier
Wegmans
Allentown, PA
05.2019 - 06.2022
- Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Efficiently and accurately processed a large number of transactions
- Greeted customers with a smile and offered prompt and dedicated assistance
Helping Hands Personnel
Wegmans
Allentown, PA
12.2020 - 12.2021
- Efficiently and effectively pushed a large amount of carts into the store to provide customers with incredible customer service
- Used team leadership to bring in as many carts as possible while maintaining proper safety measures
- Used team leadership to better communication during busy hours and/or holidays
Education
Bachelor of Science - Nursing
Texas Lutheran University
Seguin, TX05.2026
High School -
Parkland High School
Allentown, PA05.2022
Skills
- Customer direction
- Heavy lifting
- Money management
- Excellent verbal communication
- Customer service
- Order taking
- Multitasking
- Opening and closing duties
- Active listener
- Calm under pressure
- Friendly and outgoing
- Engaging personality
- Speedy and efficient
Certification
First Aid/CPR Certified
Timeline
Barista
Seguin Coffee Company
10.2024 - Current
Dairy Associate
H-E-B
07.2022 - 01.2024
Coffee Barista
Wegmans
01.2022 - 06.2022
Helping Hands Personnel
Wegmans
12.2020 - 12.2021
Cashier
Wegmans
05.2019 - 06.2022
Bachelor of Science - Nursing
Texas Lutheran University
High School -
Parkland High School
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