Summary
Overview
Work History
Education
Skills
reading
Timeline
Generic

Carmen Trent

Addison,IL

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Crew Member

Portillos
Addison, IL
10.2021 - 02.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Inspected kitchen equipment and appliances 7 times per week to verify functional operation
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Took orders, prepared meals and collected payments

Customer Service (Remote)

Liquid Lipo
Addison, IL
12.2020 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Managed over 10 calls per day

Customer Service Associate

Coastal Subscriptions
New York, NY
05.2021 - 08.2021
  • Door to door Sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Increased sales 5%

Restaurant Busser

Dennys Restaurant
Carol Stream, IL
10.2015 - 12.2017
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Managed over 100 customers per day

Education

High School Diploma -

Wheaton North
Wheaton, IL
05.2018

Skills

  • Food preparation and safety
  • Cleaning and organization
  • Food portioning
  • Stocking and replenishing
  • Customer engagement
  • Menu memorization

reading

I love to read romance books and books relating to fantasy and action. I love to read books with good stories.

Timeline

Crew Member

Portillos
10.2021 - 02.2022

Customer Service Associate

Coastal Subscriptions
05.2021 - 08.2021

Customer Service (Remote)

Liquid Lipo
12.2020 - 10.2021

Restaurant Busser

Dennys Restaurant
10.2015 - 12.2017

High School Diploma -

Wheaton North

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Carmen Trent