Carmen Tronson

* Responsible for day to day operations of a Medicare skilled Home Care Agency with multiple office locations.

* Drove improvements resulting in Deficiency Free Medicare surveys for past two survey cycles.

* Accomplished multiple tasks within established timeframes.

* Managed budget implementations.

* Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

* Completed patient care requirements by scheduling and assigning nursing and staff.

* Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

* Motivated and supervised registered nurses, occupation, physical and speech therapists as well as nurses aides in delivering quality patient care.

• Developed and implemented individualized care plan for each hospice patient while following physician instructions.
• Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
• Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
• Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
• Provided high level of quality, compassionate care to patients and caregivers.
• Evaluated patient histories, complaints and current symptoms.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans..
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Strengthened training and nursing knowledge by taking part in continuing education programs.
• Responsible for day to operations of the Hospice Program.

• Collaborated with staff, management and external groups to coordinate patient care.
• Performed rounds to observe care and interview staff, residents and families.
• Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
• Evaluated work performance of 100 nursing personnel to determine wage increases and implement discipline.
• Participated in monthly management team meetings to discuss resident status, census changes and resident complaints or concerns.
• Identified department issues to recommend corrective actions.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Direct day-to-day administrative and operational functions for 108-bed facility, providing guidance and leadership to over 100 employees within the nursing department.