Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Head Waitress
Cozy Cottage Restaurant
Bronx, NY
06.2002 - Current
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Trained staff members on use of POS system.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Smoke Room Monitor /Patient Escort
Terrace Health & Rehabilitation Center
Bronx, NY
08.1999 - 12.2002
Monitors patient's cigarette intake
escorted patient's to appointments
assisted in lunch serving.
Education
GED -
Taft High School
Bronx, NY
06.1979
Skills
Upselling Techniques
Guest Relations
Languages
Spanish
Native or Bilingual
Timeline
Head Waitress
Cozy Cottage Restaurant
06.2002 - Current
Smoke Room Monitor /Patient Escort
Terrace Health & Rehabilitation Center
08.1999 - 12.2002
GED -
Taft High School
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