Carmen Varela Montes
Miami
Summary
Experienced and efficient sales consultant bringing enthusiasm, dedication and exceptional work ethic. Independent worker with high energy and great communication skills used to work in fast paced environments. Reliable and friendly able to work little oversight and collaborate in team environment.
Overview
8
8
years of professional experience
Work History
Loewe Fragrance Specialist
Neiman Marcus
Miami
05.2023 - Current
- Achieve and exceed sales goals through personalized customer service and product knowledge.
- Provide luxury fragrance consultations tailored to client preferences and lifestyle.
- Educate clients on Loewe fragrance collections, ingredients, layering techniques, and brand heritage.
- Recommended products tailored to individual needs and special occasions, enhancing customer satisfaction.
- Cultivated strong customer relationships to foster brand loyalty and encourage repeat business.
- Deliver exceptional luxury customer service in a fast-paced retail environment.
Sales Associate
Bond N9
Miami
07.2022 - 05.2023
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted customers warmly, providing personalized assistance to enhance shopping experience.
- Guided customers in finding and selecting products, improving overall satisfaction.
- Supported customers in product selection, ensuring informed choices and satisfaction.
- Engaged with guests to understand and anticipate customer service needs.
- Kept work area clean, organized and free of clutter at all times.
Sales Associate Specialist
Sacks Fifth Avenue Dadeland Mall
Miami
09.2018 - 09.2022
- Successfully achieved monthly sales goals by actively engaging with customers and promoting products and services.
- Guided customers in selecting items aligned with their needs and preferences to enhance satisfaction.
- Fostered positive customer relationships through effective communication and interpersonal skills.
- Processed returns and exchanges according to company standards, ensuring a smooth customer experience.
- Handled cash transactions accurately while maintaining security protocols.
Education
Bachelor - Biological Science
Honorato Del Castillo Cancio
CubaAssociate Degree - Biological Science
Fernandez Morera
CubaSkills
- Product Sales
- Marketing Strategies
- Client Service
- Sales Strategies
- Teamwork and Collaboration
- POS software
- Attention to detail
- Problem solving
References
- Claudia Cabrera , (786) 448-6190
- Daniel Guzman, (786) 463-2599
- Elvis Jimenez, (305) 399-5999
Languages
- Spanish
- English, Fluent
- Spanish, Native
Qualification Skills
- Exceptional customer service and communication skills
- Work well under pressure and stressful environments
- Upbeat, friendly and positive
- Good attention to detail
- Highly responsible and reliable person
- Exceptional organization skills
- Ability to prioritize multiple tasks and responsibilities
Timeline
Loewe Fragrance Specialist
Neiman Marcus
05.2023 - Current
Sales Associate
Bond N9
07.2022 - 05.2023
Sales Associate Specialist
Sacks Fifth Avenue Dadeland Mall
09.2018 - 09.2022
Bachelor - Biological Science
Honorato Del Castillo Cancio
Associate Degree - Biological Science
Fernandez Morera