Carmen Webb
Stone Mountain,USA
Summary
Dedicated professional groomer with extensive expertise in animal care and advanced grooming techniques, committed to delivering exceptional service tailored to evolving client needs. Proficient in coat trimming, nail clipping, and breed-specific grooming, ensuring every pet receives personalized attention and care. A background in veterinary support enhances the ability to assist with medical procedures, administer medications, and perform lab tests, fostering a holistic approach to pet well-being. Strong emphasis on teamwork and adaptability contributes to seamless clinic operations while maintaining a compassionate focus on patient care.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Owner
Archie and Alice Limited Co.
Stone Mountain, GA
2021 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Enhanced customer satisfaction through personalized service.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in local community events, conferences and trade shows to promote products and network with business owners and prospective clients.
Mobile Dog Groomer
Archie and Alice Limited Co.
Stone Mountain, GA
2021 - Current
- Perform in-home grooming including ear cleaning, anal gland expression, teeth cleaning, and nail trimming.
- Formally trained in proper bathing and pre-grooming preparation at Petco.
- Skills include knowledge of breed specific cuts, dematting, deshedding, use of clippers and blades, scissor techniques, and use of high-velocity dryers.
- Monitored animals for behavioral problems and signs of illness, or injury and communicated concerns to owners.
- Regularly inspection of grooming tools and equipment to ensure optimal performance and safety compliance.
- Assess pet behavior during grooming sessions to adjust techniques for a positive experience
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Manage inventory of grooming supplies, ensuring availability of products while minimizing waste.
- Maintain records and appointment schedule.
- Build and nurture long-term relationships with pet owners leading to increased repeat business and referrals.
Veterinary Assistant
Tucker Animal Hospital
Tucker, GA
01.2020 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Administered medications and vaccinations, collected and prepared specimens and samples for in-house and outside laboratory analysis, and performed treatments as directed by the veterinarian.
- Performed in-house laboratory testing for urinary and blood related diagnostics, perform and review radiographs, as well as wound and cold laser treatments.
- Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Increase effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration as well as demonstrating subcutaneous injection procedures for fluid and insulin administration.
- Provide exceptional customer service, addressing client inquiries and concerns effectively.
- Train new employees and create helpful onboarding tools.
- Manage appointment scheduling and client communications to enhance clinic efficiency.
- Review and confirm patient histories and current information while scheduling follow-ups and other appointments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
English Teacher
Dojang Elementary School
Gunpo, South Korea
01.2014 - 01.2015
- Provided instruction in English Language to third through sixth grade students using the curriculum set forth by Gunpo City Education Department.
- Managed a classroom of 25 students.
- Attended department meetings to develop and update course curricula.
- Facilitated parent-teacher conferences to discuss student progress and strategies for improvement while opening communication regarding student progress and needs.
- Prepared and implemented lesson plans and assessments covering required course topics to increase and evaluate student comprehension of books and literary concepts.
- Boosted student participation by incorporatinginteractive teaching methods and technologies.
- Created a positive classroom environment that encourages student participation and fosters confidence, respect, and mutual understanding among students of diverse backgrounds.
- Improved classroom management by maintaining and instituting consistent routines and clear expectations for behavior.
Head English Instructor
SNS Private English Academy
Gwangju, South Korea
01.2013 - 01.2014
- Mentored 6 junior teachers in classroom management strategies and instructional techniques.
- Collaborated with faculty to align curriculum with educational standards and school goals.
- Collaborated with fellow teachers to design cross-curricular projects that enriched students'' understanding of various subjects as well as support struggling students and provide thorough help to rectify comprehension issues.
- Fostered a positive classroom environment promoting respect, collaboration, and critical thinking skills.
- Analyzed student data to identify trends, driving adjustments in instructional approaches for better outcomes.
- Enhanced student comprehension by utilizing diverse instructional methodologies tailored to individual learning styles.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased parent involvement through regular communication and informative conferences, fostering a supportive learning environment.
Office Manager
Defender Security/GSA
Atlanta, GA
01.2007 - 01.2012
- Monitored front areas so that questions could be promptly addressed.
- Coordinated communication between departments to enhance collaboration and streamline processes.
- Managed daily office operations, ensuring efficient workflow and effective resource allocation.
- Conducted regular audits of compliance protocols to ensure adherence to federal regulations and standards.
- Coordinated interdepartmental meetings to enhance collaboration and share updates on ongoing projects.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Education
Bachelor of Science - Applied Linguistics
Georgia State University
Atlanta, GASkills
- Customer service
- Front desk operations
- Adult Education
- Employee training
- Medical recordkeeping
- Animal handling expertise
- Pet grooming techniques
- Medication dispensing
- Medical and Veterinary Terminology
- Veterinary software (NEO, Cornerstone)
- Proficient in Idexx in-clinic diagnostic equipment
Accomplishments
- Earned TEFL (Teaching English as a Foreign Language) certificate from Georgia State University in 2012
Certification
TEFL certified since 2012
Languages
Spanish
Limited Working
Korean
Limited Working
Timeline
Veterinary Assistant
Tucker Animal Hospital
01.2020 - Current
English Teacher
Dojang Elementary School
01.2014 - 01.2015
Head English Instructor
SNS Private English Academy
01.2013 - 01.2014
Office Manager
Defender Security/GSA
01.2007 - 01.2012
Owner
Archie and Alice Limited Co.
2021 - Current
Mobile Dog Groomer
Archie and Alice Limited Co.
2021 - Current
Bachelor of Science - Applied Linguistics
Georgia State University