Carmen Young
9198 Ridge Road Apt. 5
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
2026
2026
years of professional experience
Work History
Server
Cafora’s Italian Restaurant
Newfane, NY
2024 - Current
Manager of Operations
Viking Lobster Company
Buffalo, New York
10.2009 - 03.2020
- Ensured compliance with applicable laws and regulations related to operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Ensured compliance with relevant laws, regulations, industry standards related to the operation of the business.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Monitored team progress towards achieving milestones set forth in project plans.
- Negotiated contracts with vendors for services necessary for daily operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Implemented systems for tracking operational performance metrics.
Server
Molinaro’s Ristorante
Lockport, NY
1999 - 2009
- Delivered exceptional customer service in fast-paced dining environment.
- Supervised table operations during peak hours to enhance customer satisfaction.
- Developed and implemented training programs for new staff, focusing on menu knowledge and adherence to service standards.
- Facilitated communication between kitchen staff to optimize food preparation workflows and improve delivery outcomes.
- Processed customer orders accurately using point-of-sale systems for quick transactions.
Skills
- Demonstrated unwavering commitment to achieving high-quality results in all tasks
- Demonstrated empathy and understanding in interactions with individuals
- Demonstrated reliability and integrity in all professional interactions
Timeline
Manager of Operations
Viking Lobster Company
10.2009 - 03.2020
Server
Cafora’s Italian Restaurant
2024 - Current
Server
Molinaro’s Ristorante
1999 - 2009