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Results-driven professional with a proven track record at Amazon, enhancing operational efficiency through data analysis and process optimization. Skilled in technical troubleshooting and leadership, I successfully reduced processing time by 10% while mentoring teams to achieve high performance and customer satisfaction. Committed to continuous improvement and effective communication.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated and analytical Cybersecurity & IT Support Professional with a Bachelor of Arts in Computing & Informatics and an Associate of Science in Cybersecurity. Nearly a decade of experience providing Level 1 IT support, troubleshooting hardware and software issues, configuring computer systems, and supporting end users in a banking environment. Skilled in technical problem-solving, customer service, system maintenance, and networking fundamentals, with a strong foundation in information security and cyber defense principles. Recognized for integrity, adaptability, attention to detail, and a strong work ethic. Eager to contribute to the DoD Cyber Apprenticeship Program while expanding expertise in cyber defense, security operations, incident response, and network security.

Us Army Veteran who is a Versatile and dynamic professional with extensive experience in security and emergency response, notably with Volusia County School Guardian who Demonstrates expertise in cybersecurity fundamentals and crisis intervention, complemented by a strong foundation in team collaboration and ethical hacking principles. Proven track record of enhancing safety protocols and implementing effective security measures.

Carmen Young

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