Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Carmen Zuzunaga

KISSIMMEE,FL

Summary

Dynamic professional with a proven track record in the service industry, skilled in customer service and team leadership. Excelled in improving client relationships and supervising collaborative teams, significantly enhancing operational efficiency. Strong communication skills, with a solid foundation in problem analysis and resolution. Demonstrates integrity and commitment to driving success and achieving goals.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

ECOLIM
01.2017 - 12.2018

1. Answer customer phone calls and respond to their inquiries.
2. Manage relationships with clients and suppliers.
3. Supervise the work of 15 collaborators at the car wash center.
4. Oversee employee attendance, punctuality, and payroll.
5. Coordinate logistics, including material supply and customer appointments.

Sales Assistant

Andenes Centro De Tratamiento
01.2014 - 12.2016

1. Promoted center services, including therapy programs, treatment options, and recovery support for patients and their families.
2. Coordinated events and promotions to attract new clients and increase center visibility.
3. Represented the center at health conferences and events to promote services and establish industry connections.
4. Conducted follow-up with patients and families to ensure satisfaction with received services and address any concerns.
5. Created marketing materials, such as brochures, posters, and email campaigns, to promote center services and programs.

Administrative Assistant

Sonax Autorex
01.2012 - 12.2013

1. Responded to customer phone calls and addressed their inquiries.
2. Supervised the work of 20 collaborators at the car wash center and coordinated material supply to all car wash centers.
3. Supervised employee attendance, punctuality, and payroll.
4. Updated customer records and maintained accurate databases, while managing relationships with clients and suppliers.
5. Ensured optimal conditions of all facilities and equipment, and managed client appointments and ensured timely service.

Sales Agent

Pacific Industrial Bank
01.2008 - 12.2010

1. Promoted bank's financial services and products, including credit cards and life insurance, to drive sales and customer acquisition.
2. Prepared and analyzed sales reports to track performance and identify areas for improvement.
3. Developed and implemented strategies to promote new bank products and services to existing and potential customers.
4. Conducted product presentations and demonstrations to educate customers on features and benefits.
5. Built and maintained strong relationships with customers to increase loyalty and drive long-term sales growth.

Education

High School Diploma -

Instituto San Martin Del Perú
Perú
11-1996

High School Diploma -

Santa Maria Eufrasia
Perú
12-1986

Skills

    1 Customer Service
    2 Team Leadership and Management
    3 Communication and Presentation
    4 Problem Analysis and Resolution
    5 Time Management and Organization
    6 Integrity (Honesty and Loyalty)

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Administrative Assistant

ECOLIM
01.2017 - 12.2018

Sales Assistant

Andenes Centro De Tratamiento
01.2014 - 12.2016

Administrative Assistant

Sonax Autorex
01.2012 - 12.2013

Sales Agent

Pacific Industrial Bank
01.2008 - 12.2010

High School Diploma -

Instituto San Martin Del Perú

High School Diploma -

Santa Maria Eufrasia
Carmen Zuzunaga