CARMEN ALONDRA PEREZ LLAMAS
Gilbert,AZ
Summary
Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Lead Patient Advocate
Banner Desert Medical Center
03.2022 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
Student Services Specialist
Mesa Community college
01.2017 - 03.2022
- Work at admissions and enrollment to provide students with information and requirements according to MCC policies
- Help students to apply for and submit their forms such as FERPA form and FAFSA forms
- Work with a database of all incoming and outgoing records at MCC
- And avariety of clerical work, such as organizing files, processing mail, ensuring office supplies, answering phones, and assisting walk-in students.
- Provided information and coordinated referrals for available programs.
Education
Arts
Mesa Community College
2020
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La Serna High School
2017
Skills
- Honest punctual, and responsible person
- Good communication skills and ability to work under pressure, good decision-maker, self-motivation, great adaptability, conflict resolution, and customer service
- Medicare Knowledge
- Patient Treatment
- Relationship building
- Insurance verifying
Languages
Spanish
Native or Bilingual
Timeline
Lead Patient Advocate
Banner Desert Medical Center
03.2022 - Current
Student Services Specialist
Mesa Community college
01.2017 - 03.2022
Arts
Mesa Community College
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La Serna High School
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