SHIRLEY MEYER-SOLORZANO
Cary,NC
Summary
Highly productive and efficient Lead Patient Advocate with a compassionate approach. Expertise in patient communication, Medicaid programs, and conflict resolution. Recognized for enhancing patient care and support through empathy, active listening, and problem-solving.
Overview
16
16
years of professional experience
Work History
Lead Patient Advocate
GETIX HEALTH
CONCORD, CA
05.2016 - 09.2024
- Screened in-patients potentially eligible for Medicaid benefits.
- If eligible, completed and submitted their on-line applications.
- Established a working relationship with my patients, hospital staff, and County eligibility workers.
- Maintained patient computer and physical files, observing HIPAA regulations.
- Provided guidance, training and support for co-workers, as needed.
Main Receptionist
STEINGER, ISCOE & GREEN
West Palm Beach, Florida
11.2008 - 11.2015
- Greeted visitors and customers in English and Spanish in a professional manner.
- Answered and forwarded daily incoming calls to appropriate staff via an 8-line telephone system.
- Due to my proficiency in Spanish, also translated over 200 legal documents.
- Acted as personal assistant to one of the founders of the firm, as needed.
- Handled administrative tasks, such as processing incoming and outgoing courier shipments.
Education
Bachelor of Arts - Business Administration And Management
INSTITUTO FEMENINO DE ESTUDOS SUPERIORES
Guatemala City, GUATEMALA05-1987
Some College (No Degree) - Business Administration/English Literature
UNIVERSITY OF SAN FRANCISCO
San Francisco, CA06-1971
High School Diploma -
TERRA LINDA HIGH SCHOOL
Terra Linda, CA06-1969
Skills
- Expert-level experience with Medicaid Program(s)
- Personnel training and mentorship
- Expert translator (English-Spanish/Spanish-English)
- Knowledgeable in HIPAA and Medicare program compliance
- Skilled writer and communicator
- Solid experience of over 20 years in dealing successfully with customers
Accomplishments
- California Scholarship Federation - Lifetime member
- On Dean's list during second year at the University of San Francisco
- At Getix Health, met and exceeded monthly Certification quotas
Timeline
Lead Patient Advocate
GETIX HEALTH
05.2016 - 09.2024
Main Receptionist
STEINGER, ISCOE & GREEN
11.2008 - 11.2015
Bachelor of Arts - Business Administration And Management
INSTITUTO FEMENINO DE ESTUDOS SUPERIORES
Some College (No Degree) - Business Administration/English Literature
UNIVERSITY OF SAN FRANCISCO
High School Diploma -
TERRA LINDA HIGH SCHOOL
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