Bill Morgan
Springfield,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Lead Patient Advocate
Elevate Patient Financial Solutions
02.2017 - Current
- Assist patients and families on medicaid options and financial support resources.
- Verify patient insurance eligibility and enter patient information into system.
- Respond to patient concerns and questions with compassionate and knowledgeable service.
- Work effectively with staff from all departments to coordinate resolutions.
- Enter details into computer systems and managed database of information.
- Train new staff on casework, phone etiquette and other office duties.
College Admissions Representative
ITT Technical Institute
01.2016 - 10.2016
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Met prospective students, offered information and represented institution by attending open house events.
Community Support Specialist
Community Child Care Connection, Inc.
09.2014 - 01.2016
- Managed cases of clients receiving social or community service support.
- Helped clients navigate social services system and access needed resources.
- Assisted in implementation of community support services in alignment with needs.
- Kept case files updated, accurate and aligned with requirements.
Education
Bachelor of Science - Community Psychology
St. Cloud State University
Saint Cloud, MN11.2005
Associate of Applied Science - Resort Management And Hospitality
Northwestern Michigan College
Traverse City, MI05.2002
Skills
- Medicaid Knowledge
- Verbal and Written Communication
- Database Coordination
- Resource Utilization
- Proactive Problem Solving
- Caseload Management
- Relationship Building
- Organized Nature
- Proficient in Microsoft Office Suite applications
Timeline
Lead Patient Advocate
Elevate Patient Financial Solutions
02.2017 - Current
College Admissions Representative
ITT Technical Institute
01.2016 - 10.2016
Community Support Specialist
Community Child Care Connection, Inc.
09.2014 - 01.2016
Bachelor of Science - Community Psychology
St. Cloud State University
Associate of Applied Science - Resort Management And Hospitality
Northwestern Michigan College
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