Carmen Alicia Perez
Dania Beach
Summary
Dynamic professional with a proven track record in customer service at Alex Latin Restaurant. Skilled in multitasking and team collaboration, I excelled in high-pressure environments, ensuring exceptional guest experiences. My attention to detail and reliability contributed to maintaining service excellence, while my ability to adapt quickly enhanced customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Alex Latin Restaurant
Hallandale, FL
06.2024 - 01.2025
- Provided exceptional customer service in high-pressure dining environment.
- Efficiently processed customer orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to changing customer needs and preferences during peak hours.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Housekeeper
Blue Star Services
Hallandale, FL
01.2023 - 01.2024
- Performed routine cleaning tasks to maintain cleanliness and organization in assigned areas.
- Utilized commercial cleaning equipment and supplies for efficient service delivery.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Collaborated with team members to ensure timely completion of housekeeping duties.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Sales Agent
D Motos 2
Quito, Ecuador
01.2021 - 01.2022
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Conducted product demonstrations to educate clients on features and benefits.
- Collaborated with marketing team to create promotional materials and campaigns.
- Trained new sales agents on product knowledge and sales techniques for improved performance.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
High School Diploma -
Eulalia Buros
Barcelona, Venezuela07-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Reliability and punctuality
Certification
Alcohol and Substance abuse
First aid training
HAZMAT training
Fire extinguisher training
Languages
Spanish
Full Professional
English
Elementary
Timeline
Waitress
Alex Latin Restaurant
06.2024 - 01.2025
Housekeeper
Blue Star Services
01.2023 - 01.2024
Sales Agent
D Motos 2
01.2021 - 01.2022
High School Diploma -
Eulalia Buros