CARMEN D. LOPEZ
Tampa
Summary
Helpful Customer Service Associate, possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 15 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
9
9
years of professional experience
Work History
Airport Customer Service Agent
Unifi Aviation, LLC/Breeze Airways
2024.06 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Airport Wheelchair Agent
Prospect Of Tampa
2022.08 - 2024.02
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Full-Specialist
NK Salon And Spa
2021.12 - 2023.05
- Licensed to be able to specialize in Acrylics, Pedicures, Lash Extensions, Body Waxing & Facials.
- Implemented innovative marketing strategies to attract new clients while retaining existing ones, resulting in increased business growth.
- Improved appointment scheduling efficiency by implementing an online booking system for clients.
- Managed a team of beauty specialists, ensuring consistent service quality and adherence to salon policies and procedures.
- Performed various nail services, such as manicures, pedicures, and nail enhancements, ensuring client satisfaction.
- Enhanced client satisfaction by providing personalized skin care treatments and recommendations.
- Maintained a high level of sanitation and cleanliness, adhering to industry standards and regulations.
Amazon Delivery Driver
Tampa Bay Delivery Services, LLC
2020.06 - 2022.04
- Loading, transporting, and delivering packages to customers or businesses in a safe, timely manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Transporter
St. Joseph Hospital
2018.06 - 2019.10
- Patient transporter moves patients and equipment from one place to another within hospital or healthcare facility.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Environmental Service Aide
Tampa General Hospital
2015.10 - 2018.04
- Responsible for performing job duties in accordance with the mission, vision and values Tampa General Hospital.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Esthetician Completion/Licensed - Skin Care
LaSalle Tech Career Institute
Plant City, FL11.2021
High School Diploma -
D.W. Waters Career Center
Tampa, FL05.2009
Skills
- Calm demeanor under stress with successful multi-tasking and support skills.
- Strong verbal, written and interpersonal communication skills.
- Well-organized, able to achieve goals and meet deadlines.
- Passenger Assistance
- Strong multitasking
- Flexible Work Schedule
- Customer Service and Engagement
Career Overview
Service-focused and hard-working professional who promotes health and demonstrates compassion. Able to function independently or as a team to identify problems and implement resolutions. Delivers high quality patient care in accordance with established policies and procedures.
References
- Janette Velez-813.401.2209
- Damian Royster-813.452.0614
- Micaela Newsome-813.965.4209
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Airport Customer Service Agent
Unifi Aviation, LLC/Breeze Airways
2024.06 - Current
Airport Wheelchair Agent
Prospect Of Tampa
2022.08 - 2024.02
Full-Specialist
NK Salon And Spa
2021.12 - 2023.05
Amazon Delivery Driver
Tampa Bay Delivery Services, LLC
2020.06 - 2022.04
Transporter
St. Joseph Hospital
2018.06 - 2019.10
Environmental Service Aide
Tampa General Hospital
2015.10 - 2018.04
Esthetician Completion/Licensed - Skin Care
LaSalle Tech Career Institute
High School Diploma -
D.W. Waters Career Center
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