CARMEN D. LOPEZ
Tampa
Summary
Helpful Customer Service Associate, possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 15 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
9
9
years of professional experience
Work History
Airport Customer Service Agent
Unifi Aviation, LLC/Breeze Airways
06.2024 - Current
- Certified Jet-bridge Operator.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Airport Wheelchair Agent
Prospect Of Tampa
08.2022 - 02.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Full-Specialist
NK Salon And Spa
12.2021 - 05.2023
- Licensed to be able to specialize in Acrylics, Pedicures, Lash Extensions, Body Waxing & Facials.
- Implemented innovative marketing strategies to attract new clients while retaining existing ones, resulting in increased business growth.
- Improved appointment scheduling efficiency by implementing an online booking system for clients.
- Managed a team of beauty specialists, ensuring consistent service quality and adherence to salon policies and procedures.
- Performed various nail services, such as manicures, pedicures, and nail enhancements, ensuring client satisfaction.
- Enhanced client satisfaction by providing personalized skin care treatments and recommendations.
- Maintained a high level of sanitation and cleanliness, adhering to industry standards and regulations.
Amazon Delivery Driver
Tampa Bay Delivery Services, LLC
06.2020 - 04.2022
- Loading, transporting, and delivering packages to customers or businesses in a safe, timely manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Environmental Service Aide
Tampa General Hospital
10.2015 - 04.2018
- Responsible for performing job duties in accordance with the mission, vision and values Tampa General Hospital.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Esthetician Completion/Licensed - Skin Care
LaSalle Tech Career Institute
11.2021
High School Diploma -
D.W. Waters Career Center
05.2009
Skills
- Bilingual in Spanish and English
- Calm demeanor under stress with successful multi-tasking and support skills
- Strong verbal, written and interpersonal communication skills
- Well-organized, able to achieve goals and meet deadlines
- Passenger Assistance
- Strong multitasking
- Flexible Work Schedule
- Customer Service and Engagement
- Documentation And Reporting
- Self Motivation
- Baggage Handling Procedures
Timeline
Airport Customer Service Agent
Unifi Aviation, LLC/Breeze Airways
06.2024 - Current
Airport Wheelchair Agent
Prospect Of Tampa
08.2022 - 02.2024
Full-Specialist
NK Salon And Spa
12.2021 - 05.2023
Amazon Delivery Driver
Tampa Bay Delivery Services, LLC
06.2020 - 04.2022
Environmental Service Aide
Tampa General Hospital
10.2015 - 04.2018
Esthetician Completion/Licensed - Skin Care
LaSalle Tech Career Institute
High School Diploma -
D.W. Waters Career Center
Similar Profiles
CARMEN D. LOPEZCARMEN D. LOPEZ
Airport Customer Service Agent at Unifi Aviation, LLC/Breeze AirwaysAirport Customer Service Agent at Unifi Aviation, LLC/Breeze Airways
Agnes R. McDonaldAgnes R. McDonald
Ticket & Gate Agent-International and Domestic at Unifi Services-Cayman Airways & Breeze AirwaysTicket & Gate Agent-International and Domestic at Unifi Services-Cayman Airways & Breeze Airways
Patricia LeonardPatricia Leonard
Administrator Supervisor at Unifi Aviation, LLCAdministrator Supervisor at Unifi Aviation, LLC