Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Alvarado

Queens,NY

Summary

Organized, amicable and experienced professional who prioritizes safety above all else and delivers first class service with a smile seeking to take their career to elevated levels and become a Flight Attendant.

Overview

4
4
years of professional experience

Work History

Airport Customer Service Agent

Delta Air Lines, Inc
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving
    issues
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Collaborated with team members to achieve high levels of performance in demanding situations.

Ramp Agent

Delta Air Lines, Inc
06.2022 - 12.2024
  • Protected customers' baggage from loss, theft and damage.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Streamlined baggage loading process, ensuring timely departure of flights and
    minimal delavs.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.

Customer Support Trainee

Jetblue
04.2022 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Sales Associate

Target
01.2021 - 05.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Walmart
07.2020 - 01.2021
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Enhanced customer satisfaction by providing efficient and accurate cash transaction

• Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

Timber Creek High School
Orlando, FL

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Bilingual, fluent in English and Spanish
  • Conflict resolution skills
  • Professional hospitality training
  • Adept organizational skills

Timeline

Airport Customer Service Agent

Delta Air Lines, Inc
01.2024 - Current

Ramp Agent

Delta Air Lines, Inc
06.2022 - 12.2024

Customer Support Trainee

Jetblue
04.2022 - 05.2022

Sales Associate

Target
01.2021 - 05.2022

Cashier

Walmart
07.2020 - 01.2021

High School Diploma -

Timber Creek High School

Associate of Arts -

Valencia College
Jennifer Alvarado