Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen J Montalvo

Philadelphia,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Shift Lead and Pharmacy Technician

Walgreens
02.2022 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Baker

Chocolicious By Jaz
01.2017 - Current
  • Produced consistently high-quality baked goods for customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Specialized in chocolate covered sweets
  • Developed recipes for new products and improved existing recipes.
  • Measure and weigh ingredients

Customer Service Agent

Cream-O-Land Dairy
01.2015 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls, input orders, and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Program Aide

Confident Adult Daycare
02.2012 - 02.2015
  • Monitored patients activities throughout day for safety.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

First Party Collector

MRS BPO Associates
04.2009 - 03.2012
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Education

GED -

Salustino Clavell HS
Ponce, PR
05.1998

Skills

  • Adaptability
  • Patience
  • Empathy
  • Bilingual
  • Clear Communication
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead and Pharmacy Technician

Walgreens
02.2022 - 05.2023

Baker

Chocolicious By Jaz
01.2017 - Current

Customer Service Agent

Cream-O-Land Dairy
01.2015 - 01.2020

Program Aide

Confident Adult Daycare
02.2012 - 02.2015

First Party Collector

MRS BPO Associates
04.2009 - 03.2012

GED -

Salustino Clavell HS

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Carmen J Montalvo