Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
SEKO Customer Service Award(s)
Generic

Carmen L West

Southgate,MI

Summary

Dynamic and detail-oriented logistics coordinator with a proven ability to streamline freight forwarding processes and enhance operational efficiency. Expertise in tracking shipments, managing customs documentation, and fostering collaboration among cross-functional teams ensures seamless project execution. Strong negotiation skills and a solid understanding of international trade regulations contribute to successful outcomes in complex logistical environments. Committed to delivering exceptional service and driving continuous improvement in supply chain operations.

Overview

18
18
years of professional experience

Work History

Ocean Imports Specialist

SEKO Logistics
05.2018 - 08.2025
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Filing ISFS 72 hrs prior to sailing dates.
  • Endorsing original bill of ladings
  • Handling deliveries based on customer need dates.
  • Very breify learned Air Frieght for Imports.
  • Confirming the needed documents in order to file with U.S customs for clearance.
  • Tracking daily and updating customers regarding estimates of departures or estimates of arrivals.
  • Familiar with shipping documents via FEDEX and UPS.
  • Familiar with E-Manifest issues in Canada.
  • Always quick to respond to any customer requests.
  • Working with Ocean line representatives, knowing which ocean lines have a "LIVE agent" for any inquries.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Prepared and submitted reports on import and export activity to management.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Built working relationships with clients to foster loyalty and encourage repeat business.

Pharmacy Technician

CVS Pharmacy
04.2016 - 05.2018
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Developed and implemented improvements to pharmacy organization system.

Office Administrative Specialist

Dental Works
02.2011 - 04.2016
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Selling adjunctives, things that were not covered by patients insurance, letting them know the product and how it could benefit them.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Handled incoming and outgoing mail.

Signs and Pricing Coordinator

Babies R Us
01.2008 - 01.2011
  • Ensured all Sales Prices were correct and Sale sign dates were correct.
  • Ensured all Sale items were in stock and on the floor accordingly.
  • Processed an average of 30 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Attended 2 team meetings each month to voice concerns and offer constructive feedback to others.
  • Processed shipments and maintained organized stock shelves.
  • Informed customers about all product lines and services offered by the company.
  • Processed all sales transactions accurately and in a timely fashion.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.

Education

High School Diploma - Office Administration

Roosevelt High School
Wyandotte, MI
01.2007

Skills

  • Microsoft Office proficiency

  • Excel spreadsheets

  • Meticulous attention to detail

  • Results-oriented

  • Self-directed

  • Time management

  • Professional and mature

  • Strong problem solver

  • Resourceful

  • Dedicated team player

  • Strong interpersonal skills

  • Understands grammar

  • Proofreading

  • Schedule management

  • Self-starter

  • Detailed meeting minutes

  • Billing and coding

  • Patient care advocacy

  • Dental ADA terminology

  • Insurance eligibility verification

  • Health insurance processing

  • Patient charting

  • Insurance processing

  • Spreadsheet development

  • Microsoft Office

  • Deadline-oriented

  • Problem resolution

  • Dental terminology knowledge

  • Insurance eligibility verifications

  • Container management

Accomplishments

  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Promoted to Office Administrative Specialist after 3 years of employment.
  • Promoted to Office Manager after 3 months of coming back from back surgery.
  • Promoted to Regional Training Detroit/Toledo region after 3 months of doing Office Manager duties.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Put together creative marketing ideas for new patient base.
  • Went into a dental office that was managed poorly for over ten years and changed the patient basis and the employee turn over.
  • I successfully set up a process for a company to clean out old mold that was in a dentist office, leading to health hazards.

Languages

English
Full Professional

Interests

  • Music
  • Crafting and DIY Projects
  • High-Intensity Interval Training
  • Playing Sports
  • Volunteering with youth sports programs as a [role]
  • Gardening
  • Kayaking
  • Running
  • Road Trips
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Watching Movies and TV Shows
  • Animal Care
  • Mindfulness Practices

Timeline

Ocean Imports Specialist

SEKO Logistics
05.2018 - 08.2025

Pharmacy Technician

CVS Pharmacy
04.2016 - 05.2018

Office Administrative Specialist

Dental Works
02.2011 - 04.2016

Signs and Pricing Coordinator

Babies R Us
01.2008 - 01.2011

High School Diploma - Office Administration

Roosevelt High School

SEKO Customer Service Award(s)

Customers were able to nominate SEKOs employees as their best customer service vote. 3PL Votes through the corporation. 


I was nominated multiple years in a row and early on, I recieved recognition from multiple customers I worked one on one with.

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