Carmenlita Cruz
Clinton Township,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Full-time position. Ready to help team achieve company goals with hard work and excellent organization skills. Motivated to learn, grow and excel in any job. Reliable employee, offering excellent communication and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Quality Care
02.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Floral Designer
Viviano Flower Shop
09.2022 - 02.2024
- Trained new staff members, providing guidance on best practices in floral design, customer service, and sales techniques.
- Utilized floral design techniques to craft unique floral arrangements.
- Consistently met deadlines for all projects while maintaining strict quality standards in floral design workmanship.
OUTBOUND TELEMARKETER
Everdry Basement Waterproofing Michigan
08.2022 - 09.2022
- Overcame objections using friendly, persuasive strategies
- Set up appointments with interested customers according to schedule availability
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
BOAT DETAILER
Boat Keepers
02.2022 - 06.2022
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
CASHIER/SALES ASSOCIATE
Dunhams
04.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier/ Stocking/ Druve Thru
Mcdonald’s
06.2017 - 05.2019
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Great Lakes Learning Academy
East Lansing01.2021
Skills
- Applied behavior analysis
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Bouquet wrapping
- Flower arranging
- Interior detailing
- Appointment setting
- Data collection
- Attention to detail
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- CPR certified
Timeline
Registered Behavioral Technician
Quality Care
02.2024 - Current
Floral Designer
Viviano Flower Shop
09.2022 - 02.2024
OUTBOUND TELEMARKETER
Everdry Basement Waterproofing Michigan
08.2022 - 09.2022
BOAT DETAILER
Boat Keepers
02.2022 - 06.2022
CASHIER/SALES ASSOCIATE
Dunhams
04.2020 - 12.2021
Cashier/ Stocking/ Druve Thru
Mcdonald’s
06.2017 - 05.2019
Great Lakes Learning Academy
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- CPR certified
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