CARMEN SOFIA VALBUENA MORALES
West Palm Beach,FL
Summary
Concierge team member specializing in personalized guest service and meticulous attention to detail. Proven track record of enhancing guest satisfaction through effective communication and teamwork. Strong ability to anticipate guest needs and provide tailored solutions.
Overview
1
1
year of professional experience
Work History
Concierge Team Member
Mint Eco Car Was
West Palm Beach, Florida
06.2024 - 11.2025
- Facilitated personalized recommendations and addressed guest inquiries effectively.
- Collaborated with housekeeping to promptly fulfill guest preferences.
- Responded to guest feedback to enhance overall experience during stays.
- Supported front desk operations by delivering timely information to staff members.
- Organized unique experiences and special requests tailored to individual guests.
Education
High School Diploma -
Royal Palm Community High School
West Palm Beach, FL05-2025
Skills
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Event planning
- Conflict resolution
Languages
Spanish
Native language
English
Proficient (C2)
C2