Zoey Dawkins
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Concierge Team Member
Lincoln Financial Field
06.2023 - Current
- Facilitated seamless room upgrades when appropriate to enhance guest satisfaction during their stay.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
- Coordinated transportation arrangements for guests traveling to events or meetings, ensuring punctuality and convenience.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
- Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.
- Developed strong relationships with local businesses to secure exclusive discounts and perks for hotel guests.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
Team Member
Chick-fil-A
Philadelphia, PA
10.2022 - 06.2024
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Education
High School -
Agora Cyber High School
King Of Prussia, United States06.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Cash Handling
- Listening Skills
- Multi-tasking strength
- Relationship Building
- Client Service
- Reliable and punctual
Timeline
Concierge Team Member
Lincoln Financial Field
06.2023 - Current
Team Member
Chick-fil-A
10.2022 - 06.2024
High School -
Agora Cyber High School
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