Carmetta Holden
Dover,DE
Summary
Versatile and dynamic professional with proven organization and time management skills. Excelled in customer/client relations and data entry, enhancing operational efficiency and client satisfaction.
Overview
2024
2024
years of professional experience
Work History
Receptionist
Delaware Eye Care Center
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Lead Scheduler
Tailored Care
Dover, De
09.2022 - 03.2023
- Worked with supervisors and team members to understand schedule needs
- Improved schedule efficiency by developing and implementing comprehensive scheduling plans.
- Implemented scheduling solutions for more efficient planning and monitoring of agents and clients
- Resolved scheduling conflicts diplomatically, balancing the needs of multiple clients
Certified Nursing Assistant
Brookdale Senior Living Facility
Dover, De
03.2009 - 08.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Criminal Justice
Strayer University
Wilmington.DeSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Timeline
Lead Scheduler
Tailored Care
09.2022 - 03.2023
Certified Nursing Assistant
Brookdale Senior Living Facility
03.2009 - 08.2018
Receptionist
Delaware Eye Care Center
Criminal Justice
Strayer University