Carmika Leggett
Chesapeake,Virginia
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Sales Associate/Cashier
Hudson Group, Norfolk International Airport
Norfolk, VA
04.2025 - 01.2026
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Maintained organized merchandise displays, promoting product visibility and accessibility for customers.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Handled customer inquiries promptly, resolving issues and ensuring satisfaction with services provided.
Cashier/Food Service Handler
HMS Host, Norfolk International Airport
Norfolk, VA
08.2022 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and resolved discrepancies promptly.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth operation during peak hours.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Managed proper storage of perishable items at appropriate temperatures for optimal freshness and safety standards compliance.
- Enhanced customer satisfaction by promptly and accurately fulfilling food orders.
Concessions/Theatre Usher
Phoenix Theatres Entertainment, Main Gate Movies
Norfolk, VA
08.2021 - 01.2022
- Greeted and directed patrons to appropriate screening locations, enhancing overall customer experience.
- Maintained cleanliness in auditorium areas, contributing to a welcoming environment for visitors.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Prepared and served food and beverages according to safety standards.
- Collaborated with team members to ensure smooth concession operations during events.
- Adapted quickly to changing environments during high-volume events or rush periods.
Volunteer Cook/ Extra Hand
Alpha Beta Cappa Christian Academy
Norfolk, VA
06.2018 - 09.2019
- Prepared diverse menu items following established recipes and dietary guidelines.
- Managed inventory, ensuring freshness and minimizing waste through effective stock rotation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
High School Diploma -
Booker T. Washington High School
Norfolk, VASkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Relationship building
- Outgoing personality
- Money handling
- Upselling
- Verbal/written communication
Timeline
Sales Associate/Cashier
Hudson Group, Norfolk International Airport
04.2025 - 01.2026
Cashier/Food Service Handler
HMS Host, Norfolk International Airport
08.2022 - 04.2025
Concessions/Theatre Usher
Phoenix Theatres Entertainment, Main Gate Movies
08.2021 - 01.2022
Volunteer Cook/ Extra Hand
Alpha Beta Cappa Christian Academy
06.2018 - 09.2019
High School Diploma -
Booker T. Washington High School