Summary
Overview
Work History
Education
Skills
Accomplishments
Singing
Timeline
OfficeManager

Carmilla Ware

Indianapolis,IN

Summary

By being a previous business owner, and Experienced Customer Care Specialist II, brings 35+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

10
10
years of professional experience

Work History

Customer Care Specialist II

Maximus
Indianapolis, IN
12.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Directed customers to appropriate departments for additional support
  • Responded to customer inquiries via phone, email and web-based platforms
  • Resolved concerns with products or services to help with retention and drive sales
  • Assessed and offered solutions to improve procedures and customer experiences
  • Requested escalation for unresolved issues
  • Provided customers with detailed information on company products, services and materials
  • Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems

Customer Care Specialist II

Navient
Indianapolis, Indiana
09.2012 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.

Education

Medical Assisting

Midwest Career College
Indianapolis, IN
08.1994

Skills

  • Team building
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Self-Motivated
  • Data Entry
  • Problem-Solving
  • Good Telephone Etiquette

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Collaborated with team of 4 in the development of Team building excercises.

Singing

All though I can't sing professionally I enjoy the craft of the art by singing at church for years in a choir and just in general with friends with my karaoke machine.

Timeline

Customer Care Specialist II

Maximus
12.2021 - Current

Customer Care Specialist II

Navient
09.2012 - 12.2021

Medical Assisting

Midwest Career College

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Carmilla Ware